URGENTLY NEEDED Contents Manager - Restoration

gpac; Rawlings (MD); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company contribution

Paid Vacation

Paid Sick Time

Paid Holidays

Job summary

gpac is seeking an experienced Contents Restoration Manager to oversee fire contents cleaning, mitigation, and restoration projects across four locations. This is a leadership role responsible for managing workflow, developing technicians, and ensuring on-time, high-quality results.

The ideal candidate will have strong contents restoration knowledge, proven leadership, and proficiency with Xactimate (Symbility a plus).

Qualifications

• 5+ years of mitigation/restoration experience preferred; leadership considered.
• Strong knowledge of contents restoration, fire damage, and mitigation processes.
• Proficiency with Xactimate; Symbility experience is a plus.
• IICRC certifications highly preferred.

Responsibilities

• Oversee and coordinate fire contents cleaning, contents restoration, and related mitigation projects across four locations.
• Assign projects to Lead Technicians and oversee their progress to ensure timely, efficient completion.
• Monitor project performance, workflow, quality, and productivity.
• Mentor, train, and manage all active employees within the Contents Department.
• Provide leadership and support to Lead Technicians and field personnel.
• Help ensure accurate documentation, estimating, and project records.
• Maintain strong communication with customers, insurance professionals, vendors, subcontractors, and internal teams.
• Ensure work is performed in accordance with company standards and industry best practices.

Skills

Leadership

Time management

Contents restoration

Xactimate

Symbility

Team management

Tools

Xactimate

Symbility

Job description

Contents Restoration Manager

We are seeking an experienced Contents Restoration Manager to oversee and organize fire content cleaning, mitigation, and related restoration projects across four locations. This is a hands-on leadership position responsible for managing project workflow, developing technicians, and ensuring projects are completed efficiently, on time, and to a high standard.

The ideal candidate is an experienced restoration professional who understands the complexities of contents restoration and mitigation and has the leadership skills to build a strong, accountable team.

Key Responsibilities

• Oversee and coordinate fire contents cleaning, contents restoration, and related mitigation projects across four locations.
• Assign projects to Lead Technicians and oversee their progress to ensure timely, efficient completion.
• Monitor project performance, workflow, quality, and productivity.
• Mentor, train, and manage all active employees within the Contents Department.
• Provide leadership and support to Lead Technicians and field personnel.
• Help ensure accurate documentation, estimating, and project records.
• Maintain strong communication with customers, insurance professionals, vendors, subcontractors, and internal teams.
• Ensure work is performed in accordance with company standards and industry best practices.

Required Qualifications

• 5+ years of mitigation/restoration experience preferred; candidates with less experience but strong leadership and contents experience will be considered.
• Strong knowledge of contents restoration, fire damage, and mitigation processes.
• Proficiency with Xactimate required; Symbility experience is a plus.
• Demonstrated leadership and team-management abilities.
• Strong time-management skills and ability to manage multiple projects simultaneously.
• IICRC certifications highly preferred.

What We Offer

• $70,000-$80,000 base salary + commission
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) with company contribution
• Paid Vacation
• Paid Sick Time
• Paid Holidays

Why This Role?

This is an excellent opportunity for a restoration professional who is ready to take the next step into department-level leadership.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.