Urgent Need For Cisco Call Manager/VOIP Engineer

USM; San Diego (CA); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading systems integrator is urgently seeking a Cisco Call Manager/VOIP Engineer to manage telephony operations. The candidate should have strong call center experience and be comfortable working closely with the Customer Service department. Responsibilities include daily engineering tasks and participating in upgrade projects. Ideal candidates will possess expertise in ININ and have the ability to function as part of a team to meet project goals.

Qualifications

• Experience in handling telephony systems and responsibilities.
• Strong communication skills are essential for teamwork.
• Background working in a call center is preferred.

Responsibilities

• Manage day-to-day telephony operations and engineering tasks.
• Collaborate closely with Customer Service department.
• Involve in projects, upgrades, and change control processes.

Skills

Telephony duties

Customer service management

Call center background

ININ experience

Job description

Urgent Need For Cisco Call Manager/VOIP Engineer

• Full-time

USM Business Systems Inc. is a quickly developing worldwide System Integrator, Software and Product Development, IT Outsourcing and Technology assistance supplier headquartered in Chantilly, VA with off-shore delivery centers in India. We offer world-class ability in giving most astounding quality and administrations through industry best practices planned to convey remarkable worth to our customers.

Utilizing our industry knowledge, administration service offering expertise and innovation abilities, we distinguish new business and innovation slants and create answers for help customers around the globe, giving top of the line solid and practical IT benefits which are cost effective services.

Established in 1999, the organization has corner qualities in building and dealing with a Business Oriented IT environment with rich involvement in technology innovation, ERP and CRM counselling, Product Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint Consulting and IT Infrastructure. Our other offerings include modified solutions and administrations in ERP, CRM, Enterprise architecture, offshore advisory services, e-commerce, Social, Mobile, Cloud, Analytics (SMAC) and DevOps.

USM, a US ensured Minority Business Enterprise (MBE) is perceived as one of the fastest developing IT Systems Integrator in the Washington, DC zone. Most as of late, USM was positioned #9 on the rundown of the Top administrations organizations in the DC Metro Area – Washington Business Journal (2011). We are a project-driven firm that reliably meets the IT needs of our State and Government customers through development and business keenness.

We currently have an immediate need for a Cisco Call Manager/Telephony/VOIP engineer.

The contract would require somebody who could take on the day to day telephony duties and engineering. The candidate will also need to be confident and be willing to work heavily with our Customer Service department and have a good call center background. ININ experience is a huge plus as well. This candidate will basically function as a part of our team and will be engaged in projects, upgrades and change control procedures.

If my requirement matches your resume, then please do reply on my email id lakshmip@usmsystems(dot)com or can directly call me on 703-349-6465