Urgent Medical Dispatcher: EMS Call Triage & Coordination

911 Emergency Communications; Toms River (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications seeks Emergency Medical Dispatchers to support urgent medical calls in the North River area. You will gather patient and incident details, establish priorities, and assist in coordinating EMS resources according to approved protocols.

Depending on training and assignment, you may provide approved instructions before responders arrive. The role may involve overnight shifts, weekends, holidays, and required overtime, with opportunities for certification maintenance and

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High School Diploma

Emergency Medical Dispatcher Certification

CPR Certification

Job description

911 Emergency Communications seeks Emergency Medical Dispatchers to support urgent medical calls in the North River area. You will gather patient and incident details, establish priorities, and assist in coordinating EMS resources according to approved protocols.

Depending on training and assignment, you may provide approved instructions before responders arrive. The role may involve overnight shifts, weekends, holidays, and required overtime, with opportunities for certification maintenance and