Urgent Medical Dispatcher — 24/7 Emergency Communications

Emergency Telecommunicator Services; New Middletown (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Middletown is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols, advise callers, and support responders with critical information.

The role may require shift work including nights and overtime. Applicants typically have a high school diploma, EMS dispatcher certification, CPR, and possibly EMT/paramedic credentials.

Qualifications

• High school diploma or equivalent required or preferred.
• Current Emergency Medical Dispatcher certification is preferred or may be required by the vacancy.
• CPR certification may be required or beneficial.
• EMT or paramedic credentials are not universal; check the vacancy for exact requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to assess needs.
• Determine response priority through the dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials

Job description

Emergency Telecommunicator Services in Middletown is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. You will follow approved protocols, advise callers, and support responders with critical information.

The role may require shift work including nights and overtime. Applicants typically have a high school diploma, EMS dispatcher certification, CPR, and possibly EMT/paramedic credentials.