URGENT HIRING - CAE IT SUPPORT

SIDRAM TECHNOLOGIES; Union (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

SIDRAM TECHNOLOGIES is seeking an experienced CAE IT Support & Ticket Management Specialist for an onsite role in Union, Ohio. You will provide Level 1-2 IT support for CAE applications and engineering software, and manage tickets with ServiceNow and Jira Service Management.

The ideal candidate has 5+ years of IT support, strong troubleshooting and customer service skills, and is local to the area. You will support Windows workstations, enterprise apps, and licensing, including FlexLM.

Qualifications

• Minimum 5+ years IT support experience preferred.
• Local candidates in or near Union, OH preferred.
• Experience with ServiceNow or Jira Service Management is a plus.

Responsibilities

• Provide Level 1 and Level 2 IT support for CAE applications.
• Support CAE software and engineering tools.
• Manage tickets using ServiceNow and Jira Service Management.
• Troubleshoot Windows workstations and enterprise apps.
• Handle incident, problem, and service requests; monitor SLA.
• Manage software licenses (FlexLM/FlexNet).
• Support HPC clusters, virtualization, and engineering infrastructure.
• Demonstrate strong troubleshooting, communication, and customer service skills.

Skills

IT Support

Ticket Management

CAE Tools Support

Windows Troubleshooting

SLA Monitoring

Customer Service

Job description

URGENT HIRING CAE IT SUPPORT

Job Title: CAE IT Support & Ticket Management Specialist

Location: Union, Ohio Onsite

Employment Type: W2 Only

Visa Requirement: Green Card (GC) / US Citizens Only

Experience: 5+ years preferred

Preference: Local candidates only; nearby locations preferred.

Key Responsibilities & Skills

• Level 1 & Level 2 IT Support
• CAE Applications & Engineering Software Support
• Ticket Management (ServiceNow, Jira Service Management)
• Windows Workstations & Enterprise Application Troubleshooting
• Incident, Problem & Service Request Management
• SLA Monitoring & Root Cause Analysis
• Software License Management (FlexLM/FlexNet)
• CAE Tools: Ansys, Abaqus, MSC Nastran, HyperWorks, STAR-CCM+, COMSOL, MATLAB
• HPC Clusters, Virtualization & Engineering Infrastructure
• Strong Troubleshooting, Communication & Customer Service Skills