CAE IT Support Engineer – Fast Incident Resolution

VDart Inc; Ohio; On-site; USD 65,000 - 90,000; Full time

Job summary

VDart Inc. is seeking a CAE IT Support & Ticket Management Specialist in Union, Ohio, to provide Tier 1 and 2 support for CAE applications, infrastructure, and end-user environments.

The role focuses on incident resolution, service requests, and problem management with strong collaboration across engineering, infrastructure, and software vendors. The position requires experience with ITSM, Windows environments, and documentation of issues and SOPs, while delivering excellent user support and

Qualifications

• Bachelor's degree or equivalent experience as stated.
• 3+ years IT support or engineering systems support.
• Experience with ticket management systems (ServiceNow, Jira).
• Strong troubleshooting and problem solving abilities.
• Experience with Windows environments and enterprise apps.
• Ability to manage multiple priorities in a fast-paced setting.
• Excellent verbal and written communication skills.

Responsibilities

• Provide Level 1 and Level 2 CAE application support.
• Manage incidents, service requests, and problem tickets in ITSM.
• Coordinate with vendors and internal teams to resolve issues.
• Document known issues and standard operating procedures.
• Troubleshoot hardware, software, network, and licensing issues.
• Assist engineering users with workflows and usability.
• Monitor SLAs and ensure timely status updates to users.

Skills

Troubleshooting

Ticket management

Windows environments

Communication skills

Education

Bachelor's degree in IT/CS/Engineering

Tools

ServiceNow

Jira Service Management

Job description

VDart Inc. is seeking a CAE IT Support & Ticket Management Specialist in Union, Ohio, to provide Tier 1 and 2 support for CAE applications, infrastructure, and end-user environments.

The role focuses on incident resolution, service requests, and problem management with strong collaboration across engineering, infrastructure, and software vendors. The position requires experience with ITSM, Windows environments, and documentation of issues and SOPs, while delivering excellent user support and