Urgent EMS Dispatcher: Critical Care Coordination

County Emergency Communications; Holy Cross (AK); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Certification support

Job summary

County Emergency Communications in Alaska seeks an Emergency Medical Dispatcher to handle urgent medical calls, obtain patient and incident details, and coordinate EMS resources. Stays within established protocols with attention to accuracy and timelines.

The role may require on-site work with possible overnight shifts, weekends, holidays, rotating schedules, and overtime, depending on assignments and coverage needs.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

County Emergency Communications in Alaska seeks an Emergency Medical Dispatcher to handle urgent medical calls, obtain patient and incident details, and coordinate EMS resources. Stays within established protocols with attention to accuracy and timelines.

The role may require on-site work with possible overnight shifts, weekends, holidays, rotating schedules, and overtime, depending on assignments and coverage needs.