Emergency Medical Dispatcher

County Emergency Communications; St. Paul (IN); On-site; USD 36,000 - 60,000; Full time

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers to handle urgent calls and coordinate EMS resources in a fast-paced environment. You will gather patient data, establish priorities, and guide responders according to protocols.

Applicants should have a high school diploma, EMT/dispatcher certification if possible, CPR certification, and be prepared for shift work including nights and weekends.

Qualifications

• High school diploma or equivalent required; dispatcher certification preferred.
• CPR certification may be required.
• EMD certification may be required before appointment; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within qualifications.
• Relay information to responding personnel.
• Document call processing and participate in quality review.

Skills

Communication skills

Multitasking

Calm under pressure

Protocol adherence

Shift adaptability

Education

High School Diploma or GED

Emergency Medical Dispatcher certification

CPR certification

Tools

EMS dispatch protocols

Job description

Emergency Medical Dispatcher Opportunities in Saint Paul

Emergency Medical Dispatchers help people requesting urgent medical assistance. Using an agency-approved system, they gather patient and incident information, establish response priorities, and support the coordination of emergency medical resources.

Depending on training, certification, and assignment, dispatchers may also provide approved instructions before responders arrive. These instructions must follow the employer's medical dispatch protocols and oversight requirements.

Position Details

• Duty Location: {airport_name}, Saint Paul, IN
• Employer: The hiring EMS provider or communications agency identified in the official vacancy
• Pay: {salary_min}-{salary_max} per year
• Schedule: {work_schedule}
• Appointment Type: {appointment_type}
• Who May Apply: {who_may_apply}
• Application Deadline: {closing_date}

Emergency medical communications may operate continuously. Employees may be assigned overnight shifts, weekends, holidays, rotating schedules, and required overtime.

What You May Do

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Experience and Education Requirements

A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.

CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

General Conditions of Employment

• Meet the employer's age and employment eligibility requirements
• Complete required background screening and employment assessments