Urgent Care Vet Receptionist - Flexible Hours

Vets Pets; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

401(k) with employer match

Life insurance

Paid time off

Health Savings Account

Short-term disability

Critical illness and accident plans

Uniform allowance

Employee assistance program

Job summary

AVL Animal Hospital & Urgent Care in Asheville, NC is hiring an Urgent Care Customer Service Representative to welcome clients, schedule appointments, and support the triage process in a new urgent care setting.

Ideal candidates have veterinary receptionist experience, excellent communication, and the ability to work independently. The role offers opportunities to improve processes and use technology to enhance efficiency.

Qualifications

• Previous veterinary reception experience required.
• Strong communication skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Commitment to maintaining high standards of accuracy and compliance.
• Willingness to improve business processes using technology.
• Open to trying new ideas and collaborating with others.

Responsibilities

• Greet and assist clients in a friendly, professional manner.
• Schedule appointments and update the calendar.
• Inform clients of wait times and manage expectations.
• Support clients during stressful moments with empathy.
• Handle incoming calls and basic inquiries.
• Assist in reviewing estimates and payment options; processing payments.

Skills

Veterinary reception

Communication skills

Independent work

Time management

Process improvement

Technology proficiency

Adaptability

Job description

AVL Animal Hospital & Urgent Care in Asheville, NC is hiring an Urgent Care Customer Service Representative to welcome clients, schedule appointments, and support the triage process in a new urgent care setting.

Ideal candidates have veterinary receptionist experience, excellent communication, and the ability to work independently. The role offers opportunities to improve processes and use technology to enhance efficiency.