Customer Service Representative- Full-Time

Vets Pets; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

401(k) with employer match

Life insurance

Paid time off

Health Savings Account

Short-term disability

Critical illness and accident plans

Uniform allowance

Employee assistance program

Job summary

AVL Animal Hospital & Urgent Care in Asheville, NC is hiring an Urgent Care Customer Service Representative to welcome clients, schedule appointments, and support the triage process in a new urgent care setting.

Ideal candidates have veterinary receptionist experience, excellent communication, and the ability to work independently. The role offers opportunities to improve processes and use technology to enhance efficiency.

Qualifications

• Previous veterinary reception experience required.
• Strong communication skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Commitment to maintaining high standards of accuracy and compliance.
• Willingness to improve business processes using technology.
• Open to trying new ideas and collaborating with others.

Responsibilities

• Greet and assist clients in a friendly, professional manner.
• Schedule appointments and update the calendar.
• Inform clients of wait times and manage expectations.
• Support clients during stressful moments with empathy.
• Handle incoming calls and basic inquiries.
• Assist in reviewing estimates and payment options; processing payments.

Skills

Veterinary reception

Communication skills

Independent work

Time management

Process improvement

Technology proficiency

Adaptability

Job description

Description

AVL Animal Hospital & Urgent Care is seeking an Urgent Care Customer Service Representative to join our new team in North Carolina’s beautiful Asheville.

Description

AVL Animal Hospital & Urgent Care is seeking an Urgent Care Customer Service Representative to join our new team in North Carolina’s beautiful Asheville.

We are excited to announce the opening of our new urgent care hospital in the summer of 2026, located at 17 Bryson Street next to the FedEx in the Biltmore area. We are seeking a customer service representative interested in working flexible weekend and weekday urgent care hours.

Why AVL Animal Hospital & Urgent Care

In response to a recognized community need, we look forward to bringing an urgent care hospital into the heart of Asheville. AVL Urgent Care will be equipped with full in-house labs, ultrasound, and digital radiography. Our goal is to build a strong team that provides excellent care close to home.

Asheville is a unique city nestled in the heart of the Blue Ridge Mountains, known for its vibrant and eclectic downtown, over 30 art galleries, numerous breweries, a growing culinary scene, lively music, and the breathtaking scenery of the Appalachians. The Asheville airport is rated one of the best-connected regional airports in the country, supporting very strong economic growth while still maintaining a cost of living below the national average. Small businesses have a strong presence in Asheville, adding to the city’s community feel.

Ideal Candidate

• Previous veterinary reception experience required
• Strong communication skills
• Ability to work independently, prioritize tasks, and meet deadlines
• Commitment to maintaining the highest standards of accuracy and compliance
• Gets excited about business process improvement
• Always looking to make processes more efficient and effective using technology
• Willing to listen and try new things and other people’s ideas

Duties/Responsibilities

• Greeting and interacting with clients in a friendly, professional, efficient manner
• Schedule appointments and maintain and update appointment calendar
• Keeping clients informed of wait times
• Comforting and reassuring clients in times of duress
• Receiving and managing incoming calls
• Assist in reviewing estimates and clarifying payment options, including processing payments.
• Balancing the cash drawer/keeping the daily report up to date
• Obtaining client written documentation, including consent forms
• Relaying basic medical information to clients as directed by a veterinarian or technician
• Assisting the triage process by escalating client emergencies
• Cleaning duties of the lobby, reception area, restroom, exam rooms, and parking lot as needed
• Following safety procedures
• Other duties as assigned

Benefits

• A choice between two medical plans with prescription drug benefits
• Dental and vision coverage are available
• 401(k) Savings Plan with employer match, including immediate vesting
• Life insurance for yourself, your spouse, and eligible dependents is available
• Paid time off / holidays
• Health Savings Account available
• Short-term disability available
• Supplemental critical illness and accident plans are available
• Uniform allowance
• Employee assistance program

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.