Urgent Care Practice Manager — Lead Ops & Patient Care

WellStreet; Stockbridge, McDonough (GA, GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, vision, prescription

Pet Insurance

Paid Time Off

401K with company match

Wellness Support (EAP & wellness)

Professional growth & leadership

Job summary

Piedmont Urgent Care is seeking a Practice Manager to lead daily operations, inspire clinical and administrative teams, and ensure an outstanding patient experience.

You will implement strategic initiatives, optimize workflows, and foster a positive work culture across sites. This role emphasizes patient-centered service, operational rigor, and collaboration with leadership to meet performance goals.

Qualifications

• Minimum 3 years of leadership experience (healthcare, hospitality, or retail management preferred).
• Familiarity with healthcare operations, insurance processes, and coding is helpful but not required.
• High school diploma or equivalent required.
• Strong leadership, problem-solving, and multitasking abilities in a dynamic environment.
• Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Flexibility to travel to other Piedmont Urgent Care locations as needed.
• Customer-centric mindset and proactive patient experience focus.

Responsibilities

• Lead and inspire clinical and administrative staff to deliver exceptional patient care and customer service.
• Drive operational excellence to meet budget goals and KPIs.
• Develop and communicate annual goals aligned with Piedmont Urgent Care's mission and objectives.
• Ensure compliance with regulatory and quality standards in patient care.
• Oversee staffing, scheduling, performance evaluations, and team development.
• Monitor inventory and ensure availability of medical supplies and equipment.
• Support local growth by collaborating with marketing to increase center visibility and patient volume.
• Foster a positive culture aligned with the organization's core values of kindness, excellence, empowerment, resilience, and proactive service.
• Travel to other Piedmont Urgent Care locations as needed to support staffing and operations.

Skills

Leadership

Problem-solving

Multitasking

Education

High school diploma

Tools

EMR software

EPIC

Job description

Piedmont Urgent Care is seeking a Practice Manager to lead daily operations, inspire clinical and administrative teams, and ensure an outstanding patient experience.

You will implement strategic initiatives, optimize workflows, and foster a positive work culture across sites. This role emphasizes patient-centered service, operational rigor, and collaboration with leadership to meet performance goals.