Urgent Care Patient Services Specialist (PRN)

Trinity Health; Nampa (ID); On-site; USD 20,664,000 - 30,307,000; Part time

Job summary

Saint Alphonsus Health System is seeking a Part-time Patient Service Representative at the Karcher Urgent Care Clinic in Nampa, ID. The role involves front-desk duties, appointment scheduling, billing tasks, and navigating EPIC to support patients and staff.

Ideal candidates are friendly, detail-oriented, and able to communicate clearly with patients and families. Per diem shifts ensure coverage across the 8:00 AM–7:30 PM schedule, with a focus on high-quality customer service.

Qualifications

• Experience in a healthcare setting.
• Familiarity with electronic health record systems (EHR).
• Strong communication and interpersonal skills.

Responsibilities

• Check in patients for appointments and collect co-pays.
• Answer phones, take messages, and schedule appointments.
• Update patient and insurance information in EPIC or similar EHR.
• Explain delays and manage patient expectations.
• Maintain confidentiality and HIPAA compliance.

Skills

Customer service

Healthcare experience

EHR experience

Education

High School Diploma or equivalent preferred

Job description

Saint Alphonsus Health System is seeking a Part-time Patient Service Representative at the Karcher Urgent Care Clinic in Nampa, ID. The role involves front-desk duties, appointment scheduling, billing tasks, and navigating EPIC to support patients and staff.

Ideal candidates are friendly, detail-oriented, and able to communicate clearly with patients and families. Per diem shifts ensure coverage across the 8:00 AM–7:30 PM schedule, with a focus on high-quality customer service.