Patient Service Representative Karcher Urgent Care PRN

Trinityhealth; Nampa (ID); On-site; USD 22,000 - 33,000; Part time

Job summary

Saint Alphonsus Health System seeks a patient service representative to join the Karcher Urgent Care clinic in Nampa. The role involves greeting patients, registering for appointments, collecting co-pays, verifying insurance, and coordinating with physicians and staff to ensure smooth patient experiences.

The ideal candidate has strong customer service skills, comfortable with EPIC, and a passion for high-quality service.

Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Responsibilities

• Demonstrates the organization’s mission, vision, and values in daily actions.
• Protects patients’ rights by maintaining confidentiality and following HIPPA regulations.
• Maintains operations by following policies and procedures.
• Acknowledges and greets patients immediately, delivering a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying the provider of the patient’s arrival.
• Informs patients of delays, explains reasons, and provides estimated wait times.
• Collects, records, and communicates patient balances for visits, tests, and supplies.
• Maintains knowledge of payer practices and deductibles.
• Assist patients with Financial Assistance paperwork.
• Controls credit extended to patients via payment plans.
• Maintains office inventory and equipment and orders supplies.
• Keeps reception area neat.
• Follows Cash Control Policy and balances daily financial activities.

Skills

Customer service

Healthcare experience

EHR experience

Medical terminology

Process improvement

Education

High School Diploma or equivalent

Job description

Employment Type

Part time Shift: Day Shift

Description

At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care. We are looking for a genuine, friendly, and empathetic self-starter to join the team at our Karcher Urgent Care Clinic!

As a Patient Service Representative, you will play a significant part in creating a great experience for patients and their families! The Patient Service Representative will work in partnership with our physicians and clinical staff to take care of patients' administrative needs. You will be responsible for checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. You will also need to be comfortable using our electronic medical record (EPIC) to update required information.

Our ideal candidate is friendly, detail - oriented, a quick learner and has a passion for providing a high -quality customer service experience to our patients. He or she will also need to utilize excellent communication skills while communicating with patients and families. The ability to provide superior customer service while utilizing independent decision-making skills will be essential in this position.

Position Details

This is a PRN position to help support staffing needs at high-volume Urgent Care. PRN (on-call/per diem) employees are typically required to work at least 3 shifts a month but may cover more as desired/available. The clinic operates 7 days a week from 8:00AM - 7:30PM. Karcher Urgent Care is located at 11035 W Karcher Rd, Nampa, ID 83651.

Minimum Qualifications

• High School Diploma or equivalent preferred.
• Previous customer service experience required.
• Healthcare experience preferred.
• Electronic health record (EHR) experience a plus.
• Medical terminology preferred.
• Experience with process improvement or lean philosophy preferred.

Essential Functions

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
• Protects patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations.
• Maintains operations by following policies and procedures and reports needed changes.

Additional Duties

• Acknowledges and greets patients immediately , providing a positive customer service experience.
• Registers patients for appointments and completes paperwork.
• Verifies and updates existing patient and insurance information.
• Keeps patient appointments on schedule by notifying provider of patient's arrival.
• Informs patients immediately of delays, explains why, and the anticipated wait time.
• Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance Paperwork.
• Control credit extended to patients via a payment plan.
• Maintain business office inventory and equipment and order supplies.
• Maintain a neat work area including the reception area.
• Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service.

About Saint Alphonsus

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.

Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect.

We are committed to recruit and retain a diverse staff reflective of the communities we serve.

Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other