Urgent Care Patient Services Specialist

Overlake Hospital Medical Center; Redmond (WA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Tuition reimbursement

Retirement plan

Pre-tax and Roth after tax retirement

Employee Assistance Program

Caregiver support

Free parking

Orca transit passes

Job summary

Overlake Medical Center invites applications for a Patient Services Representative to join the Redmond Urgent Care team. You will provide frontline customer service, manage check-in, coordinate communications, and support staff with Epic records and scheduling.

Must be available full-time for the first two weeks of system training. This role emphasizes customer care, accuracy, and teamwork in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of administrative experience in a medical facility preferred.
• Previous physician office, hospital or other frontline customer contact experience in a business setting also preferred.
• Demonstrated ability to provide exceptional customer service.
• Excellent telephone etiquette.
• Demonstrated strong communication skills and ability to work effectively with people in stressful situations.
• Ability to multi-task, be organized and detail oriented.
• Demonstrated proficient computer keyboard skills.

Responsibilities

• Provide exceptional customer and front office services to patients.
• Coordinate communications among staff, patients, and providers about patient check-in process.
• Collect records and ensure distribution to appropriate staff via the electronic medical record system (Epic).
• Perform clerical, scheduling, and records activities in support of patients and staff.
• Be available full-time for first two weeks for system and clinic training.

Job description

Overlake Medical Center invites applications for a Patient Services Representative to join the Redmond Urgent Care team. You will provide frontline customer service, manage check-in, coordinate communications, and support staff with Epic records and scheduling.

Must be available full-time for the first two weeks of system training. This role emphasizes customer care, accuracy, and teamwork in a fast-paced healthcare environment.