Patient Services Representative (PSR) - Urgent Care - Pantops

Mercy Health; Charlottesville (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Health benefits

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative (PSR) for the Pantops Urgent Care location. You will serve as the main point of contact for patients, handle referrals, registration, demographics, insurance cards, and updating medical records efficiently.

Responsibilities include scheduling, transcription of orders, explaining financial options to patients, and maintaining accurate records while delivering outstanding customer service.

Qualifications

• Requires strong customer service and communication skills.
• Experience with medical billing procedures preferred.
• Proficiency in medical terminology; ICD-9/CPT knowledge a plus.
• Prior medical office experience preferred.

Responsibilities

• Greet patients and community with respect and professionalism.
• Process admissions paperwork and verify insurance information.
• Answer internal and external calls in a friendly, helpful manner.
• Troubleshoot and resolve problems promptly.
• Coordinate bed placement and inform Supervisor of issues.

Skills

Customer service

Communication skills

Problem solving

Interpersonal skills

Basic math

Education

High School Diploma or GED

Associate's degree in Healthcare or related field

Tools

Medical office software

ICD-9/CPT knowledge

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

36

Work Shift:

Days/Evenings (United States of America)

Bon Secours

About Us

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Patient Services Representative (PSR) - Urgent Care - Pantops

Job Summary:

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative’s responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.

Essential Functions:

• Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
• Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billingsystems
• Ability to answer internal and external calls in a friendly and helpful manner
• Must possess the ability to troubleshoot and resolve problems promptly
• Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
• Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
• Other duties as assigned

Education:

• High School Degree or GED (required)
• Associates Degree in Healthcare or related field (preferred)

Work Experience:

• Knowledge of medical billing procedures (required)
• Medical office software experience (required)
• Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)
• Prior medical office experience (preferred)

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Range:

Minimum: $16.76

Maximum: $24.65

Bon Secours Mercy Health is an equal opportunity employer.

As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

Department:

Urgent Care Virginia - Pantops

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affi... Please email [e-mail]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].