Urgent Care Patient Care Concierge

MD Now Urgent Care; Windermere (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

MD Now Urgent Care is seeking a Patient Care Representative to join our Florida clinics. The role focuses on welcoming patients, verifying insurance, and facilitating efficient check-in and phone information flow within our urgent care network.

You will support the coordination of care with a team of healthcare professionals, handle multiple computer programs, and strive to deliver compassionate, high-quality service. Flexibility to work various shifts across the 8am-8pm schedule is required.

Qualifications

• 1 year of clinical experience in a patient care setting is preferred.
• Willingness to travel to other clinics in the area for scheduling purposes.
• Obtain BLS certification within 30 days of start required.
• Strong customer service skills.
• Ability to work with multiple computer programs.

Responsibilities

• Checks-in patients in a timely manner. Ensures all Web Check-in procedures are followed
• Answers phone calls to the clinic and provides information or refers questions to others as needed
• Verifies insurance timely and accurately
• Ensures the occupational client’s preference card is followed and occupational procedures
• Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
• Completes Daily Balance Checklist after each shift. Includes all forms of payment are accounted for and documented

Skills

Customer service

Computer skills

Flexibility

Willingness to travel

Education

BLS certification within 30 days

Job description

MD Now Urgent Care is seeking a Patient Care Representative to join our Florida clinics. The role focuses on welcoming patients, verifying insurance, and facilitating efficient check-in and phone information flow within our urgent care network.

You will support the coordination of care with a team of healthcare professionals, handle multiple computer programs, and strive to deliver compassionate, high-quality service. Flexibility to work various shifts across the 8am-8pm schedule is required.