RN - Clinical Triage

Cape Cod Healthcare Inc; Osterville (MA); On-site; USD 54,000 - 68,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Retirement plan

Job summary

Medical Affiliates of Cape Cod is seeking a Registered Nurse for Clinical Triage at the Osterville location. You will triage calls, manage the patient queue, and provide high-level clinical support within a multidisciplinary team.

The role requires Massachusetts RN licensure and BLS certification, with experience using electronic health records and routine patient assessments. This on-site position offers competitive hourly pay and engagement in patient-centered care.

Qualifications

• Graduate of an accredited nursing program.
• Currently licensed as a Registered Nurse in Massachusetts.
• Basic Life Support (BLS) certification required.

Responsibilities

• Triage incoming calls, messages, and tasks; prioritize urgent matters and schedule appointments.
• Monitor the EHR nurse pool and respond promptly.
• Provide clinical support and collaborate with the care team to ensure safe transitions of care.
• Obtain vitals and relevant information; document in the medical record accurately.
• Assist clinicians with procedures and tests and educate patients on services.
• Greet and assist patients, explain visit status and delays as needed.

Skills

English communication

EMR/EMR systems

Office software

Education

Graduate of an accredited nursing program

MA RN license

BLS Certification

Tools

Electronic Health Records (EMR)

MS Office

Job description

RN - Clinical Triage, PCP (Osterville) (260910-50025782)

Purpose of Position : Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC’s policies and procedures.

Description

• Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner
• Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed
• Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met
• Assesses complex patient needs to ensure patient is transitioned to appropriate level of care
• Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response
• Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care
• Provides clinical support to team, adjusting role and priorities to meet patient care demands
• Answers phone calls and electronic messages promptly
• Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner
• Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards
• Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards
• Educate patients about utilization of the clinics’ community services
• Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients
• Performs other work‑related duties and activities as assigned or requested
• Greets and escorts patients to exam rooms
• Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).
• Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation
• Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit
• Assists in resolving patient concerns by acting as an advocate, as appropriate
• Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care
• Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills
• Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA
• Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)
• Ability to float to other MACC practices when required
• Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.)
• Triages walk-in patients per established protocols
• Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery

Qualifications

• Ability to read, write and communicate in English
• Graduate of an accredited school of nursing
• Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
• Basic Life Support Certification for Health Care Providers
• Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)
• Minimum of two years’ experience in a clinical setting preferred

Benefits

• healthcare/dental/vision and retirement

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Osterville

Annual/Hourly : Hourly

Hiring Pay Range : $ 39 - $ 49