Urgent Care Front Desk & Scheduling Specialist

Patient Plus Urgent Care; Brusly (LA); On-site; USD 25,000 - 48,000; Full time

Job summary

Patient Plus Urgent Care in Brusly, LA is seeking a Customer Service Representative to greet patients and visitors, handle inquiries, and schedule appointments for a smooth patient experience. You will verify insurance information, collect payments, and keep accurate records while collaborating with medical staff to ensure efficient patient flow.

This role requires excellent communication, multitasking abilities, and attention to detail, with a focus on confidentiality and high service standards

Qualifications

• High school diploma or equivalent required; an associate degree or higher preferred.
• 1-2 years of customer service experience; healthcare setting preferred.
• Experience handling high volume inquiries and multitasking.
• Proven ability to resolve complaints efficiently and professionally.

Responsibilities

• Greet and assist patients and visitors courteously and professionally.
• Handle incoming calls and respond to inquiries regarding services, appointments, and general information.
• Schedule and confirm patient appointments; ensure optimal use of facility resources.
• Verify insurance information and collect payments at check-in/check-out.
• Maintain accurate patient records and update information as necessary.
• Collaborate with medical staff to facilitate patient flow and address concerns.
• Ensure reception area is clean, organized, and welcoming at all times.
• Maintain confidentiality and security of patient information.
• Participate in training sessions and stay updated on policies and procedures.

Skills

Verbal and written communication

Customer service software

Organization and time management

Independent & team work

Problem solving

Professionalism under pressure

Medical terminology familiarity

Education

High school diploma or equivalent

Job description

Patient Plus Urgent Care in Brusly, LA is seeking a Customer Service Representative to greet patients and visitors, handle inquiries, and schedule appointments for a smooth patient experience. You will verify insurance information, collect payments, and keep accurate records while collaborating with medical staff to ensure efficient patient flow.

This role requires excellent communication, multitasking abilities, and attention to detail, with a focus on confidentiality and high service standards