Urgent Care Front Office Rep

bannerhealth; Mesa (AZ); On-site; USD 22,000 - 28,000; Part time

Job summary

Banner Health Urgent Care -East Valley seeks a Front Office Representative to be the first contact for patients and visitors. You will float between Zone 5 clinics, delivering friendly, efficient check-in and support.

The role includes scheduling, insurance verification, co-pay collection, and gathering patient demographics. You will handle phone calls, document reports, and assist with daily paperwork across Banner Urgent Care sites.

Qualifications

• High school diploma or GED required.
• Ability to multitask between high call volume and multiple computer systems.
• Typing speed minimum 30 wpm and accurate data entry.

Responsibilities

• Answer and route inbound calls; document messages and direct to appropriate staff.
• Verify demographics and insurance information; collect co-pays as required.
• Schedule and reschedule appointments; provide prep instructions for exams or procedures.
• Prepare charts, labels, and forms; support physicians with scheduling and reports.
• Reconcile tickets and assist billing; support front desk operations.
• Escort patients to exam rooms; take vitals and collect patient history as needed.
• Perform daily duties with minimal supervision and resolve minor patient concerns.

Skills

Multitasking

Phone etiquette

Typing 30 wpm

Data entry

Customer service

Education

High school diploma/GED

Tools

EMR systems

Insurance verification systems

Job description

Primary City/State: Mesa, Arizona

Department Name: Higley & Southern-Urg Care

Work Shift: Varied

Job Category: Administrative Services

As a Front Office Representative, you are the first point of contact as patients and visitors approach the front desk. You'll work collectively with a dedicated group of healthcare professionals to ensure patients have a positive experience. You have the opportunity to build great rapport with employees as you travel throughout the Banner Urgent Care facilities, floating throughout the clinics in Zone 5.

Location: Banner Health Urgent Care -East Valley, Zone 5

Status: Part-Time (Two 12-hour shifts per week)

Schedule: Variable; must be available to work any day of the week, including weekends

Zone 5

Crismon & Southern

Higley & Southern

Lindsay & University

Gilbert & Southern

Val Vista & Guadalupe

Higley & Baseline

Gilbert & McKellips

Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you'll help care for patients in need of immediate medical attention. With minimal wait times, affordable service and multiple locations, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

POSITION SUMMARY

This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.

CORE FUNCTIONS

1. Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.
2. Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patient's super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.
3. Schedules, re-schedules patient's office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.
4. Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.
5. Reconciles charge tickets to each day's schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.
6. Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility.
7. Expected to perform daily work duties with minimal supervision based on training and policies provided. Additional guidance available as needed for new or unusual tasks. Required to resolve minor patient grievances. Required to have working knowledge of referral and authorization processes. Must navigate a variety of separate computer programs at any given time and handle multiple demands on time. Internal customers include all patients, staff and clinic providers. External customers include non-clinic providers and facilities.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.
• Must be able to type a minimum of 30 wpm and perform data entry.

PREFERRED QUALIFICATIONS

• Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.
• Additional related education and/or experience preferred.

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