Urgent Care Front Desk Agent | Patient Concierge

American Family Care; Fort Collins (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Great small business work environment

Advancement opportunity

Job summary

American Family Care is seeking a friendly patient services clerk in Fort Collins to check patients in and out by verifying insurance, collecting payments, and maintaining records. You will help maintain patient flow and provide a positive experience in a fast-paced urgent care setting.

The ideal candidate has a High School diploma, basic computer skills, accuracy, strong customer service, and clear communication.

Qualifications

• High School graduate or equivalent.
• Medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Attention to detail

Communication skills

Phone manners

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a friendly patient services clerk in Fort Collins to check patients in and out by verifying insurance, collecting payments, and maintaining records. You will help maintain patient flow and provide a positive experience in a fast-paced urgent care setting.

The ideal candidate has a High School diploma, basic computer skills, accuracy, strong customer service, and clear communication.