Uptime & Maintenance Solutions Consultant

Caterpillar Inc.; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off plan

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Career Development

Incentive bonus

Disability benefits

Life Insurance

Parental leave

Adoption benefits

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a Senior Customer Solutions Consultant – Uptime & Maintenance in Peoria, IL. You will act as a regional consultant and SME, helping customers, dealers, and field teams move from reactive to proactive maintenance through scalable solutions.

You will collaborate with sales, product, and field teams to improve uptime, engagement, and aftermarket growth while coaching teams to deliver customer-focused results. Onsite five days a week with up to 50% travel.

Qualifications

• Proven experience in value selling, linking customer needs to solutions with measurable business impact.
• Experience in sales, customer support, product support, maintenance management, project management, or related fields.
• Strong customer focus with ability to translate needs into practical business solutions.
• Experience with equipment, maintenance programs, service operations, or aftermarket support.
• Knowledge of maintenance management, reliability practices, or connected equipment technologies.
• Ability to influence teams, lead change, and drive adoption of new solutions.
• Demonstrated success improving customer outcomes and supporting business growth.

Responsibilities

• Assess customer maintenance practices and identify opportunities to improve uptime, performance, and maintenance outcomes.
• Drive uptime improvement initiatives by addressing unplanned downtime, improving preventive maintenance compliance, accelerating repair turnaround, supporting condition-based maintenance, and increasing adoption of connected equipment insights.
• Develop and scale customer-focused maintenance solutions through dealers and field teams.
• Use customer, operational, and market insights to recommend practical actions that drive business results.
• Support adoption of maintenance solutions, digital tools, and best practices across the region.
• Partner with sales, product, industry, dealer, and field teams to improve customer engagement and execution.
• Provide coaching, training, and guidance to help teams deliver consistent, customer-focused solutions.
• Present recommendations, business cases, and progress updates to company and dealer leadership.

Skills

Value Selling

Customer Focus

Decision Making

Critical Thinking

Effective Communications

Business Development

Job description

Caterpillar Inc. is seeking a Senior Customer Solutions Consultant – Uptime & Maintenance in Peoria, IL. You will act as a regional consultant and SME, helping customers, dealers, and field teams move from reactive to proactive maintenance through scalable solutions.

You will collaborate with sales, product, and field teams to improve uptime, engagement, and aftermarket growth while coaching teams to deliver customer-focused results. Onsite five days a week with up to 50% travel.