Sales Support Consultant

Caterpillar Financial Services Corporation; Peoria (IL); On-site; USD 128,000 - 193,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits*

401(k) savings plans*

Health Savings Account (HSA)*

Flexible Spending Accounts (FSAs)*

Employee Assistance Program*

Tuition Reimbursement

Job summary

Caterpillar Inc. is seeking a Sales Support Consultant to join the Equipment Management Support team. You will develop maintenance and repair strategies, analyze fleet data, and support contract execution to improve customer outcomes, fleet performance, and equipment lifecycle value.

This role requires collaboration with commercial, operations, and dealer teams and a focus on continuous improvement. The position is based onsite in Peoria, IL, with up to 25% travel and relocation assistance

Qualifications

• Bachelor's degree from an accredited college or university.
• Experience in Caterpillar dealer-facing or customer-facing roles.
• Knowledge of Caterpillar service systems, tools, and support processes.
• Experience developing maintenance and repair (M&R) rates and maintenance strategies.
• Understanding of Caterpillar Mining Equipment Management practices.
• Experience with tools such as Service Option Collaborator, Cat Calculator, SIS and AMT.
• Strong relationship-building and communication skills.
• Demonstrates focus on continuous improvement and operational excellence.

Responsibilities

• Develop maintenance and repair operational strategies for Cat Solutions & Services customers and agreements.
• Analyze fleet and maintenance data to support customer-specific equipment management strategies and equipment life cycle decisions.
• Monitor Cat Solutions & Services agreements performance and provide recommendations to improve contract health, profitability, and customer value.
• Support rebuilds, repair, and replacement planning through data-driven analysis and equipment management best practices.
• Evaluate component life strategies and provide recommendations based on machine application and operating conditions.
• Collaborate with commercial, operations, and dealer teams to support contract review audits, and service agreement development.
• Drive continuous improvement initiatives that enhance process efficiency and business performance.

Skills

Technical Excellence

Customer Focus

Analytical Thinking

Relationship Management

Communication & Influence

Continuous Improvement

Education

Bachelor's degree

Tools

Service Option Collaborator

Cat Calculator

SIS

AMT

Job description

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

We are seeking a Sales Support Consultant to join the Equipment Management Support team within Cat Solutions & Services (CS&S). In this role, you will leverage your expertise in developing maintenance and repair strategies, performing maintenance strategy reviews, site assessments and providing subject matter expertise to Caterpillar and Dealer Field personnel across Mining, Quarrying and Waste Industries. You will work closely with commercial, operations, and dealer teams to develop maintenance and repair strategies, build equipment operational models, to support contract execution t activities, and deliver data-driven recommendations that improve customer outcomes, fleet performance, and equipment lifecycle value.

What You Will Do:

• Develop maintenance and repair operational strategies and for Cat Solutions & Services customers and agreements.

• Analyze fleet and maintenance data to support customer-specific equipment management strategies and equipment life cycle decisions.

• Monitor Cat Solutions & Services agreements performance and provide recommendations to improve contract health, profitability, and customer value.

• Support rebuilds, repair, and replacement planning through data-driven analysis and equipment management best practices.

• Evaluate component life strategies and provide recommendations based on machine application and operating conditions.

• Collaborate with commercial, operations, and dealer teams to support contract review audits, and service agreement development.

• Drive continuous improvement initiatives that enhance process efficiency and business performance.

What Skills You Will Have:

Technical Excellence: Demonstrate knowledge of maintenance and repair strategy development, equipment lifecycle management, fleet optimization, and Customer support solutions across the Mining, Quarrying and Waste Industries.

Customer Focus: Partner with customers and dealers to develop strategies that improve equipment reliability, reduce operating costs, and maximize fleet value.

Analytical Thinking: Interpret complex maintenance, operational, and financial data to identify trends, evaluate opportunities, and support strategic decision-making.

Relationship Management: Build credibility and trusted partnerships across Caterpillar, dealer, and customer organizations to influence outcomes and deliver business results.

Communication & Influence: Present technical recommendations and financial analyses in a clear and compelling manner to support alignment and decision-making across diverse stakeholders.

Continuous Improvement: Drive initiatives that enhance processes, strengthen service agreement performance, and improve customer outcomes.

Top Candidates Will Have:

• Bachelor's degree from an accredited college or university.

• Experience in Caterpillar dealer-facing or customer-facing roles.

• Knowledge of Caterpillar service systems, tools, and support processes.

• Experience developing maintenance and repair (M&R) rates and maintenance strategies.

• Understanding of Caterpillar Mining Equipment Management practices.

• Experience with tools such as Service Option Collaborator, Cat Calculator, SIS and AMT.

• Strong relationship-building and communication skills.

• Demonstrates focus on continuous improvement and operational excellence.

Additional Information:

The primary work location for this role is Peoria, Il, with a requirement to work on-site full-time at a Caterpillar facility.

Travel requirements for this position may be up to 25 %.

Domestic relocation assistance may be available for qualified candidates.

Sponsorship is not available for this position.

Posting Dates: 09/11/2026 - 09/25/2026

Summary Pay Range:

$128,470.00 - $192,710.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

This position requires working onsite five days a week.Relocation is available for this position.Visa Sponsorship is not available for this position.

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.