Upsell-minded Guest Experience Cashier

Wingstop; Buffalo (NY); On-site; USD 17,000 - 21,000; Full time

Job summary

WingStop in Buffalo seeks a customer-focused cashier to greet guests, take orders, and process payments accurately while upselling and promoting menu items. The role requires quick, friendly service and teamwork to ensure orders are prepared on time and guests leave satisfied.

Ideal candidates will handle cash responsibly, maintain a clean FOH, and follow safety guidelines. A professional appearance and strong interpersonal skills are essential for high guest satisfaction.

Qualifications

• Experience with cash handling and POS systems.
• Strong communication and upselling abilities.
• Team player with professional appearance.

Responsibilities

• Greet and welcome customers entering the restaurant and calling into the restaurant.
• Place orders for customers in-person and over the phone; upsell and maintain knowledge of menu and sauce descriptions, along with new items and promotions.
• Accurately process cash, credit card and gift card transactions; verify age for alcohol purchases.
• Answer questions from customers and make menu recommendations.
• Monitor that all orders are read within Company quote times.
• Verify that all wings are presentable and double checking all orders before giving the order to the customer(s).
• Balance the register at the end of the shift; deliver the amount before the next shift.
• Assist in maintaining a clean workplace; keep Front of House (FOH) clean and stocked.
• Practice safe handling procedures by following all safety and sanitation guidelines; promote safety in the workplace.
• Maintain a professional and presentable appearance according to the company's Uniform Standards
• Receive and handle complaints from the customers and guide to the manager if the problem is beyond the scope of duties.
• Leave customer with a positive, long-lasting impression of their WINGSTOP experience.

Skills

POS systems

Cash handling

Interpersonal skills

Professional appearance

Integrity & honesty

Team player

Job description

WingStop in Buffalo seeks a customer-focused cashier to greet guests, take orders, and process payments accurately while upselling and promoting menu items. The role requires quick, friendly service and teamwork to ensure orders are prepared on time and guests leave satisfied.

Ideal candidates will handle cash responsibly, maintain a clean FOH, and follow safety guidelines. A professional appearance and strong interpersonal skills are essential for high guest satisfaction.