Upscale Steakhouse Dining Manager

Fairmont Hotels & Resorts; Scottsdale (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee discounts

Meals on duty

Learning programs

Job summary

Fairmont Scottsdale Princess is seeking a Bourbon Steak Restaurant Manager to lead the dining operation with a focus on exceptional service, guest satisfaction and team development. You will collaborate with culinary to drive menu impact, manage reservations, and oversee staffing, costs and events in a luxury hospitality setting.

The role requires previous F&B management experience, solid knowledge of wine and beverage programs, and a commitment to upscale service standards.

Qualifications

• Previous Food & Beverage Manager experience in a leadership role required, 2-3 years as restaurant preferred.
• Strong Food, spirit, wine & beer knowledge.
• Understanding of luxury service standards, steps of service & luxury benchmarks.
• Computer literate in Microsoft Windows applications required.
• University/College degree in a related discipline preferred.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Maintain complete knowledge of and comply with all company, property and departmental policies and procedures.
• Talk with guests in a warm, professional manner to arrange their reservations.
• Coordinate special requests and follow up with Colleagues & Management teams.
• Balance operational, administrative, and Colleague needs.
• Maintain OpenTable and 7-rooms online reservation system.
• Drive and adjust menu engineering based off sales and applicable industry trends.
• Work closely with culinary team to ensure a successful service and guest experience.
• Forecasting, scheduling and labor control.
• Beverage cost management.
• Establish working relationship with Concierge to ensure guests' needs are met.
• Works without supervision to ensure operation is running efficiently.
• Assist with preparation of Restaurant Event Orders as directed.
• Attend designated meetings.
• Assist with Silverware programming as Champion.
• Assist with obtaining designated Avero reports.
• Complete weekly potentials & Outlet Hours of Operations.
• Assist with Scores & Trust you response.
• Assist with TAS and ARM requests as needed.
• Assist with corporate compliance in menus and practices.
• Assist with online menu accuracy as needed.
• Other duties as assigned.

Skills

Food & Beverage management

Leadership

Wine knowledge

Luxury service standards

Computer literacy

Interpersonal skills

Integrity

Work under pressure

Wine program management

Bar program management

Service vs. Hospitality

Entrepreneurial mindset

Education

University/College degree in a related discipline

Tools

Microsoft Windows applications

Job description

Fairmont Scottsdale Princess is seeking a Bourbon Steak Restaurant Manager to lead the dining operation with a focus on exceptional service, guest satisfaction and team development. You will collaborate with culinary to drive menu impact, manage reservations, and oversee staffing, costs and events in a luxury hospitality setting.

The role requires previous F&B management experience, solid knowledge of wine and beverage programs, and a commitment to upscale service standards.