Bourbon Steak Restaurant General Manager

FAIRMONT; Scottsdale (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Fairmont Scottsdale Princess is seeking a Restaurant General Manager for Bourbon Steak to lead the F&B Outlet team with a focus on exceptional guest experiences and revenue growth. The role demands leadership, luxury service mastery and strong budget oversight within a high-end resort environment.

The GM will recruit, train and develop colleagues, uphold service standards, and collaborate with the F&B and management teams to drive promotions and guest satisfaction across all outlets.

Qualifications

• Previous Food & Beverage GM experience in a leadership role.
• Strong knowledge of food, spirits, wine & beer.
• Understanding of luxury service standards and steps of service.

Responsibilities

• Lead and manage the F&B Outlet team and ensure service standards are followed.
• Handle guest concerns quickly and professionally.
• Recruit and train F&B colleagues and balance departmental needs.
• Conduct departmental meetings and communicate strategies with teams.
• Maximize revenues by implementing promotional strategies and menu knowledge.
• Manage the departmental budget and ensure safety and sanitation policies.

Skills

Leadership

Guest satisfaction

Budget management

Interpersonal skills

Problem solving

Under pressure

Luxury service standards

Wine & spirits knowledge

Education

University/College degree in a related discipline

Tools

Microsoft Windows

Job description

Job Description

At Fairmont Scottsdale Princess, exceptional service and flavors are the hallmarks of every dining experience. As a Bourbon Steak Restaurant General Manager, your leadership and passion will ensure outstanding operating results through exciting promotional programs, an engaged team and consistent guest satisfaction. This individual will inspire, grow and develop colleagues in addition to potential leaders. Provide support to F&A management team as well as all other duties required for the efficient operation.

• Consistently offer professional, friendly and engaging service
• Lead and manage the F&B Outlet team in all aspects of the department and ensure service standards are followed
• Handle guest concerns and react quickly and professionally
• To assist in the recruitment and training of F&B Colleagues
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
• Have full knowledge of all Outlet menus
• Manage the departmental budget
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Qualifications:

Qualifications

• Previous Food & Beverage GM experience in a leadership role required, 2-3 years as restaurant GM preferred.
• Strong Food, spirit, wine & beer knowledge
• Understanding of luxury service standards, steps of service & luxury benchmarks
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• High integrity and work ethics
• Ability to work well under pressure in a fast-paced environment
• Ability to manage wine program and provide oversight and direction to sommelier team.
• Ability to manage, cocktail and bar program and manager Lead Bartender and team
• Understanding of Service vs. Hospitality
• Entrepreneurial mind set and drive to push Bourbon Steak activations and initiatives

Additional Information

Your team and working environment:

A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

**Our commitment to Diversity & Inclusion: **

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! ** #BELIMITLESS**