Upscale Southern Server: Guest Experience Pro

Assembly Food Hall; Dallas (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Ida Claire in Dallas is seeking a friendly, guest-focused Server to join our Southern-inspired dining team. You will provide welcoming, knowledgeable service and help maintain our high standards of hospitality in a fast-paced setting.

Experience in high-volume, upscale restaurants and a passion for great Southern-inspired cuisine are highly valued. Excellent English communication and teamwork are essential for success on every shift.

Qualifications

• High school diploma or equivalent preferred.
• Ability to read, write, and communicate effectively in English.
• Ability to stand and walk for extended periods of time.
• Ability to lift and carry a minimum of 50 pounds.
• Ability to properly and safely utilize a service tray for food and beverage delivery.
• Current Food Handler certification and Responsible Alcohol Service certification, or ability to obtain both within the required timeframe.
• Previous experience in a high-volume, upscale, or full-service restaurant environment preferred.

Responsibilities

• Interact with guests and coworkers in a friendly, professional, and enthusiastic manner.
• Arrive on time for scheduled shifts, prepared and ready to work.
• Maintain proper uniform standards at all times while in work areas.
• Accurately enter all food and beverage orders into the restaurant's POS system.
• Stock and replenish service stations as needed, including polished silverware and glassware.
• Assist guests with questions about the menu and provide knowledgeable recommendations.
• Continually develop and maintain knowledge of the food, liquor, beer, and wine menus.
• Handle all cash and credit card transactions accurately and efficiently according to company standards.
• Execute proper food and beverage delivery, placement, and removal at all tables.
• Consistently pre-bus and manicure tables throughout the restaurant—not just within your assigned station.
• Communicate guest concerns, questions, and operational issues to the management team in a timely manner.
• Work collaboratively with coworkers, support staff, and management to provide an exceptional guest experience.
• Perform appropriate opening and closing duties, including disassembling, cleaning, and sanitizing workstations after each shift.
• Set up and prepare the restaurant and service team for the next shift's success.
• Practice proper sanitation procedures and follow all regulations regarding the sale and service of alcohol.
• Participate in continuing education, training, and development opportunities.
• Maintain complete knowledge of the food and beverage menus, as well as a strong understanding of host and support-staff procedures.
• Maintain assigned tables and proactively assist guests throughout their visit, ensuring the highest quality dining experience possible.
• Support the overall team and restaurant by stepping outside of your assigned station when needed.

Skills

English proficiency

Customer service

Cash handling

Physical stamina

Education

High school diploma or equivalent

Job description

Ida Claire in Dallas is seeking a friendly, guest-focused Server to join our Southern-inspired dining team. You will provide welcoming, knowledgeable service and help maintain our high standards of hospitality in a fast-paced setting.

Experience in high-volume, upscale restaurants and a passion for great Southern-inspired cuisine are highly valued. Excellent English communication and teamwork are essential for success on every shift.