Upscale Server: Guest Experience & Growth

Gin & Luck; Washington (District of Columbia); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Gin & Luck in Washington, DC seeks energetic servers to deliver an exceptional dining experience. You will know the menu thoroughly, greet guests professionally, and collaborate with FOH staff to maintain smooth service.

The role requires dependable attendance Thursday–Sunday and readiness to work with a positive attitude. The team emphasizes hospitality, knowledge of our compendium and POS systems, plus the ability to handle busy periods while keeping guests satisfied.

Qualifications

• Previous experience in a bar/restaurant or hospitality setting.
• Ability to work in a fast-paced environment while maintaining composure.
• Strong multitasking and time management abilities.
• Attention to detail, ensuring accurate order-taking and payment processing.
• Outstanding communication skills with the ability to interact effectively with customers and team members.
• Flexibility in working hours, including early mornings, evenings, weekends, and holidays; and time for All Staff meetings and tastings.
• Patience and adaptability.
• Self-motivated and a team player.
• High ethics, hard worker, and a great sense of humor.

Responsibilities

• Cultivate a comprehensive knowledge of the food and beverage items and their preparation in all active spaces within the building.
• Provide a strong sense of knowledge and hospitality to our guests and your teammates.
• Show up for your shift on time and ready to work, dressed appropriately and with any tools pertaining to your position.
• Work toward a thorough knowledge of the Death & Co compendium and how to navigate EverNote.
• Maintain a comprehensive knowledge of our POS’ operation.
• Be capable of covering any server or support position when needed.
• Cultivate a comprehensive knowledge of our service standards and style as detailed by the Employee Manual.
• Comply with sanitation standards and procedures according to health and legal regulations.
• Maintain guest satisfaction by monitoring and evaluating food, beverage and service offerings; build relationships with regular guests; and maintain good relations with our neighborhood and industry community members.
• Use tact and good judgment when dealing with guest challenges and respond to patron needs with patience and courtesy.
• Ability to recognize an intoxicated patron and seek out management with any concerns about a patron that appears intoxicated.
• Report all guest complaints to management immediately and follow our five steps for navigating guest complaints.
• Be up to date on Slack, with particular attention to the Announcement Board and the Host, Pre-Shift, and Product Updates channels, before you arrive for your shift.
• Maintain a reasonable response time for all Slack communication: a minimum of an answer to any correspondence before your next shift.
• Arrive to work every day with a positive attitude, a willingness to learn, and prepared for the shift.
• Ask for help when you need it; asking for help is a sign of strength, not a sign of weakness.

Skills

Strong communication

Multitasking

Time management

Attention to detail

Customer service

Team player

Tools

POS system

Job description

Gin & Luck in Washington, DC seeks energetic servers to deliver an exceptional dining experience. You will know the menu thoroughly, greet guests professionally, and collaborate with FOH staff to maintain smooth service.

The role requires dependable attendance Thursday–Sunday and readiness to work with a positive attitude. The team emphasizes hospitality, knowledge of our compendium and POS systems, plus the ability to handle busy periods while keeping guests satisfied.