Upscale Server — Fine-Dining Guest Experience

The Lakeview at 333; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Edgewater in Madison, WI is seeking a Server to join our hospitality team. You will deliver exceptional food and beverage service, greet guests warmly, take orders accurately, and ensure timely delivery while maintaining strong product knowledge and a guest-focused attitude.

This role operates in a fast-paced, high-volume environment, with opportunities to assist in banquets and events, support colleagues across departments, and participate in ongoing training to uphold service standards.

Qualifications

• Previous serving experience in an upscale, high-volume restaurant.
• Knowledge of fine dining service standards, wines, liquors, and beers.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication skills and a guest-focused attitude.

Responsibilities

• Consistently deliver authentic, professional, and friendly service to all guests.
• Greet guests promptly and warmly, following The Edgewater service standards.
• Accurately take food and beverage orders and ensure timely delivery.
• Handle guest requests, issues, or complaints with professionalism and escalate when necessary.
• Prepare stations for service and complete opening/closing checklists.
• Maintain knowledge of menus, specials, wine pairings, and bar offerings.
• Assist with banquet and event functions including plated meals, buffets, and working lunches.
• Perform side duties including restocking, cleaning, and bar support tasks such as filling ice bins, garnishing drinks, and resetting tables.
• Support restaurant cleanliness by maintaining counters, sinks, utensils, shelves, and storage areas.
• Collaborate with servers, bartenders, hosts, and kitchen staff to ensure smooth operations.
• Attend required training sessions and stay updated on service standards and restaurant policies.
• Provide support to colleagues across the restaurant and hotel when needed.

Job description

The Edgewater in Madison, WI is seeking a Server to join our hospitality team. You will deliver exceptional food and beverage service, greet guests warmly, take orders accurately, and ensure timely delivery while maintaining strong product knowledge and a guest-focused attitude.

This role operates in a fast-paced, high-volume environment, with opportunities to assist in banquets and events, support colleagues across departments, and participate in ongoing training to uphold service standards.