Upscale Server – Fine-Dining, Wine & Banquets

The Edgewater Hotel; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Edgewater Hotel in Madison, WI is seeking a Server to join our team. You will deliver authentic, professional service, greet guests, take orders, and collaborate with bartenders and kitchen staff for a seamless dining experience.

Ideal candidates have upscale dining experience, knowledge of wines and bar offerings, strong multitasking ability, and a guest-focused attitude; flexible scheduling including nights and weekends is required.

Qualifications

• Prior serving experience in an upscale, high-volume restaurant.
• Knowledge of fine dining service standards, wines, liquors, and beers.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Excellent communication skills and a guest-focused attitude.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional, well-groomed, and well-spoken demeanor.
• Understanding of food preparation, safe handling, sanitation standards, and bar terminology.
• Ability to lift up to 25 lbs. and stand for extended periods of time.

Responsibilities

• Consistently deliver authentic, professional, and friendly service to all guests.
• Greet guests promptly and warmly, following The Edgewater service standards.
• Accurately take food and beverage orders and ensure timely delivery.
• Handle guest requests, issues, or complaints with professionalism and escalate when necessary.
• Prepare stations for service and complete opening/closing checklists.
• Maintain knowledge of menus, specials, wine pairings, and bar offerings.
• Assist with banquet and event functions including plated meals, buffets, and working lunches.
• Perform side duties including restocking, cleaning, and bar support tasks such as filling ice bins, garnishing drinks, and resetting tables.
• Support restaurant cleanliness by maintaining counters, sinks, utensils, shelves, and storage areas.
• Collaborate with servers, bartenders, hosts, and kitchen staff to ensure smooth operations.
• Attend required training sessions and stay updated on service standards and restaurant policies.
• Provide support to colleagues across the restaurant and hotel when needed.

Skills

Serving experience

Fine dining standards

Attention to detail

Communication skills

Flexible schedule

Professional demeanor

Sanitation knowledge

Lifting up to 25 lbs

Bar knowledge

Tools

POS systems

Glassware washers

Bar tools

Job description

The Edgewater Hotel in Madison, WI is seeking a Server to join our team. You will deliver authentic, professional service, greet guests, take orders, and collaborate with bartenders and kitchen staff for a seamless dining experience.

Ideal candidates have upscale dining experience, knowledge of wines and bar offerings, strong multitasking ability, and a guest-focused attitude; flexible scheduling including nights and weekends is required.