Guest Experience Host – Dining & Reservations

The Edgewater Hotel; Madison (WI); On-site; USD 16,000 - 23,000; Full time

Job summary

The Edgewater Hotel in Madison, WI is seeking a Statehouse Host to warmly welcome guests, manage reservations and seating, and help ensure a smooth dining experience.

You will coordinate waitlists, provide accurate wait times, handle room service orders when needed, and maintain a clean host area. Candidates should be friendly, reliable, and capable of multitasking in a busy environment.

Qualifications

• Strong interpersonal and communication skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Demonstrated customer focus with a warm, professional demeanor.
• Dependable with excellent attendance and punctuality.
• Team-oriented with a willingness to assist colleagues.
• Basic knowledge of restaurant operations and safety practices preferred.

Responsibilities

• Greet and seat guests promptly, present menus, and inform them of daily specials.
• Monitor the floor plan to track table status and manage guest flow efficiently.
• Take guest information and accurately quote wait times when tables are unavailable.
• Manage reservations, waiting lists, and seating assignments with attention to detail.
• Answer incoming calls, provide restaurant information, and assist with reservations or room service orders.
• Maintain a clean and organized host area, menus, restrooms, and entryway.
• Distribute parking vouchers and monitor coat check when applicable.
• Interact with guests throughout arrival and departure to ensure satisfaction.
• Support colleagues by assisting with light service or operational needs when required.
• Perform additional duties as assigned by management.

Skills

Interpersonal skills

Multitasking

Customer focus

Punctuality

Teamwork

Restaurant knowledge

Job description

The Edgewater Hotel in Madison, WI is seeking a Statehouse Host to warmly welcome guests, manage reservations and seating, and help ensure a smooth dining experience.

You will coordinate waitlists, provide accurate wait times, handle room service orders when needed, and maintain a clean host area. Candidates should be friendly, reliable, and capable of multitasking in a busy environment.