Upscale Retail Supervisor: Lead Guest Experience

Biltmore-Estate; Asheville (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

Biltmore-Estate is seeking a Retail Supervisor to guide staff, maintain world-class guest service, manage floor operations, and oversee shop inventory. Evening, weekend, and holiday availability is required.

You will lead hiring, coaching, training, and ensure merchandise availability while maintaining clean, presentable shops across estate stores. Travel between Retail locations on the Estate may be required.

Qualifications

• High School diploma (GED); some college preferred.
• A minimum of two (2) years of progressive retail sales experience; three years in upscale retail management preferred.
• Proven ability to deliver world-class guest service and to lead, develop, and motivate teams.
• Excellent interpersonal and communication skills; conveys information clearly.
• Proactive, self-motivated, and able to solve problems and exercise good judgment.
• Strong planning, organizational, and time management skills.
• Proficiency with Microsoft Word, Excel, and Outlook; quick to learn the estate POS system.

Responsibilities

• Ensures staff maintain company guest service standards.
• Motivates staff through praise, recognition, encouragement, and leads by example.
• Maintains high levels of product knowledge and merchandise availability while ordering and monitoring store merchandise and inventory.
• Manages opening and closing procedures.
• Oversees the cleaning/organization of the shop.
• Ensures adequate staffing to move guests quickly through lines, thus increasing sales and guest satisfaction.
• Contributing decision maker in hiring, coaching, and ongoing training of employees.
• Handles escalated guest service recovery issues.
• Assists with processing weekly inventory adjustments for store merchandise and plants.
• Reviews daily sales reports, mail orders, cash over/short reports, and bank deposits.
• Assists Manager in the creation, implementation, and detail of standard operating procedures while making continuous contributions to the improvement/efficiency of shop procedures.
• Provides general assistance and support for the department, leadership, and the company as required.

Job description

Biltmore-Estate is seeking a Retail Supervisor to guide staff, maintain world-class guest service, manage floor operations, and oversee shop inventory. Evening, weekend, and holiday availability is required.

You will lead hiring, coaching, training, and ensure merchandise availability while maintaining clean, presentable shops across estate stores. Travel between Retail locations on the Estate may be required.