Upscale Restaurant Service Manager – Club Room Lead

Cleveland's Fidelity Hotel; Cleveland (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Up to 3 weeks PTO

50% off discount at New Waterloo/food&

401K matching

Paid holidays

Shop and hotel discounts

Job summary

Cleveland's Fidelity Hotel in Cleveland, OH is seeking a Service Manager to assist the GM in overseeing the Club Room and to drive exceptional guest service. You will develop staff training, establish department objectives and procedures, monitor labor costs, and ensure adherence to safety, dress code, and SOPs while maintaining inventory standards.

Ideal candidates have upscale-restaurant experience, 2+ years in hospitality, strong communication, leadership skills, and comfort with computer/POS

Qualifications

• Must have prior experience in an upscale restaurant.
• 2+ years of related experience in hospitality preferred.
• Ability to read and interpret safety rules and manuals.
• Strong written and verbal communication skills.
• Ability to operate computer and POS systems.
• Leadership and team development mindset.

Responsibilities

• Assist the GM with overseeing the outlet (Club Room) to ensure a smooth execution of service.
• Develop staff training programs to ensure knowledgeable service throughout the outlet.
• Assist in the development of departmental objectives, policies, procedures, and strategies.
• Train and supervise Food & Beverage employees; provide feedback based on observation.
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management.
• Analyze operational problems, such as theft and wastage, and assist managers in establishing procedures to alleviate these problems.
• Ensure immediate response to guest comments and concerns and apply corrective measures when necessary.
• Ensure all employees adhere to dress code policies for their scheduled shifts.

Skills

Leadership

Communication

Staff development

Time management

POS systems

Tools

POS systems

Restaurant software

Job description

Cleveland's Fidelity Hotel in Cleveland, OH is seeking a Service Manager to assist the GM in overseeing the Club Room and to drive exceptional guest service. You will develop staff training, establish department objectives and procedures, monitor labor costs, and ensure adherence to safety, dress code, and SOPs while maintaining inventory standards.

Ideal candidates have upscale-restaurant experience, 2+ years in hospitality, strong communication, leadership skills, and comfort with computer/POS