Upscale Restaurant Manager FOH Leader

SWRG; Miami Beach (FL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Company match

Paid time off

Career growth and advancement

Job summary

Smith & Wollensky in Miami Beach, FL is seeking an experienced Restaurant Manager to lead front-of-house operations in a busy, upscale setting. You will develop and motivate the service team while maintaining elevated standards and guest experiences.

You will manage daily FOH activities, recruit and train staff, supervise service, and ensure adherence to safety and company policies. This leadership role requires flexibility, strong communication, and a track record of guest satisfaction.

Qualifications

• Previous restaurant or hospitality leadership experience.
• Experience in upscale dining, fine dining, or a high-volume restaurant environment strongly preferred.
• Confident leadership skills with the ability to motivate, coach, and hold team members accountable.
• Excellent guest-service and problem-solving abilities.
• Strong communication and listening skills.
• Sound judgment and the ability to make independent decisions in a fast-paced environment.
• Bilingual English/Spanish communication skills are a plus.
• High school diploma or equivalent required; hospitality degree preferred.
• ServSafe Food Protection and responsible alcohol service certifications required.

Responsibilities

• Manage and direct the daily operations of an assigned front-of-house service department.
• Lead all FOH operations in the absence of the General Manager and Assistant General Manager.
• Recruit, interview, hire, train, schedule, coach, counsel, and develop team members.
• Assign and direct work, conduct performance reviews, resolve employee concerns, and administer disciplinary action when appropriate.
• Determine staffing levels based on business needs, manage breaks and shift cuts, and authorize overtime.
• Maintain a visible presence on the dining room floor, engaging with guests and supporting the service team.
• Address guest concerns promptly, professionally, and with sound judgment.
• Support sales-building strategies established by the General Manager and the Company.
• Monitor labor costs and make operational decisions that support both service standards and financial performance.
• Ensure compliance with Company policies and all applicable food safety, sanitation, allergy awareness, responsible alcohol service, OSHA, and employee-relations requirements.
• Effectively use Company systems for point-of-sale, hiring, scheduling, inventory, and labor management.
• Perform the responsibilities of other members of the management team when needed.
• When assigned to the bar department, oversee beverage inventory, ordering, and variance control.

Skills

Leadership experience

Upscale dining

Staff development

Guest service

Communication skills

Decision making

Bilingual English/Spanish

Education

High school diploma

Hospitality degree preferred

Job description

Smith & Wollensky in Miami Beach, FL is seeking an experienced Restaurant Manager to lead front-of-house operations in a busy, upscale setting. You will develop and motivate the service team while maintaining elevated standards and guest experiences.

You will manage daily FOH activities, recruit and train staff, supervise service, and ensure adherence to safety and company policies. This leadership role requires flexibility, strong communication, and a track record of guest satisfaction.