Upscale Restaurant General Manager - Lead Ops & People

Squareone Holding Company; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Time Off

Health, Dental, Vision

401k

Job summary

SquareOne Holding is seeking a General Manager for Stir in Southend Charlotte, NC. You will lead daily operations, oversee hospitality programs, and partner with the district manager to manage budgets and staffing.

The role requires at least 3 years of management experience in upscale casual dining, a hospitality degree preferred, strong people skills, and a passion for service. Our Stir concept offers made-from-scratch cocktails and seafood, with opportunities for career growth.

Qualifications

• Minimum of 3 years of management experience in upscale casual dining.
• Degree in Hospitality Management or related field preferred.
• Strong numerical skills and budgeting awareness.
• Ability to coach and develop hospitality-focused team members.
• Passion for hospitality and service excellence.
• Knowledge of local health codes and food safety.
• Excellent communication and leadership abilities.

Responsibilities

• Oversight and execution of daily operations - Leading each shift with open eyes and ears
• Oversee success of all programs and systems, MIT, Certified Trainers, Hourly training
• Assist General Manager with hiring, training, and development of hospitality-focused Team Members
• Monitor compliance with health and safety regulations regarding food preparation and serving
• Support all FOH operations systems, administrative responsibilities, health inspections, order guides, quality control, food safety and sanitation
• Handle all Guest and Team Members complaints, comments, concerns swiftly and consistently with SQ1 values
• Maintain a safe working environment for Team Members and dining environment for Guests. Report all Team Member and Guest accidents in accordance with SQ1's policies
• Follow MIT Training and complete projects as assigned for personal and professional development
• Work with the District Operational Manager to ensure all financials are on track, recorded accurately, and on time, payroll, invoices, food and labor budgets, and more assigned
• Work with various programs; CTUIT, Toast, Paycom
• Ensure our Brand Pillars are adopted and followed at every level

Skills

Good with numbers

Excellent communication

Hospitality industry knowledge

Staff development

Education

Degree in Hospitality Management or related field

Job description

SquareOne Holding is seeking a General Manager for Stir in Southend Charlotte, NC. You will lead daily operations, oversee hospitality programs, and partner with the district manager to manage budgets and staffing.

The role requires at least 3 years of management experience in upscale casual dining, a hospitality degree preferred, strong people skills, and a passion for service. Our Stir concept offers made-from-scratch cocktails and seafood, with opportunities for career growth.