Upscale Pub Server — Guest Experience Champion

The Great Dane Pub; Royal Oak (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

The Great Dane Pub in Royal Oak, MI, is seeking experienced, energetic servers who are passionate about hospitality and delivering exceptional guest experiences. You will greet guests, know the menu, and use suggestive selling to enhance the dining experience.

Responsibilities include taking orders on the POS, ensuring accurate delivery, maintaining a clean station, and promoting specials and events. A friendly, team-focused attitude is essential for this neighborhood staple.

Qualifications

• Previous serving experience in a full-service restaurant preferred.
• Strong knowledge of food, beer, wine and cocktails, or willingness to learn.
• Excellent communication and interpersonal skills.
• Friendly, outgoing personality with a genuine passion for hospitality.
• Ability to multitask and remain organized in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.
• Professional appearance and a dependable work ethic.
• Ability to work independently while contributing to a team environment.
• Responsible alcohol service training preferred or willingness to complete required training.

Responsibilities

• Greet guests promptly and provide friendly, attentive, and professional service throughout their dining experience.
• Demonstrate thorough knowledge of menu items, ingredients, preparation methods, beverages, and daily specials.
• Make thoughtful recommendations and use suggestive selling techniques to enhance the guest experience.
• Accurately take and enter food and beverage orders using the POS system.
• Ensure food and beverages are delivered accurately, efficiently, and with proper presentation.
• Anticipate guest needs, maintain beverage service, and follow up throughout the meal.
• Monitor guest satisfaction and resolve concerns promptly, involving management when appropriate.
• Maintain clean, organized, and properly stocked service stations and dining areas.
• Follow proper cash-handling and payment-processing procedures.
• Promote daily specials, happy hour offerings, and upcoming restaurant events.
• Work closely with bartenders, hosts, kitchen staff, and management to ensure smooth service.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Complete assigned opening, closing, and side-work duties.
• Build relationships with returning guests and contribute to a welcoming neighborhood atmosphere.

Skills

Excellent communication

Multitasking

Hospitality passion

Team player

Guest focus

Tools

POS system

Job description

The Great Dane Pub in Royal Oak, MI, is seeking experienced, energetic servers who are passionate about hospitality and delivering exceptional guest experiences. You will greet guests, know the menu, and use suggestive selling to enhance the dining experience.

Responsibilities include taking orders on the POS, ensuring accurate delivery, maintaining a clean station, and promoting specials and events. A friendly, team-focused attitude is essential for this neighborhood staple.