Historic House Guest Concierge & Interpreter

Biltmore Workforce Management; Asheville (NC); On-site; USD 19,000 - 26,000; Part time

Job summary

Biltmore House Guest Relations Historic Interpreter I is based at the Biltmore Estate in Asheville, NC. The role starts at a minimum pay of $16.32/hour, with additional compensation possible for higher experience.

The incumbent will be the main source of interpretation and guest assistance, guiding tours and cross‑selling Biltmore Tours and attractions. Essential duties include welcoming guests, checking tickets, assisting with accessibility, and maintaining safety and policy adherence.

Qualifications

• High school diploma (or GED) required.
• At least one year in public contact, customer service, hospitality, teaching, or related field.
• Demonstrated commitment to world‑class guest service.
• Outstanding interpersonal and communication skills; public speaking and storytelling are a plus.

Responsibilities

• Welcomes and orients guests entering Biltmore House and assists with guide books and literature.
• Checks guest tickets/passes and assists guests needing accommodations (wheelchairs/elevator).
• Proactively engages guests with thorough knowledge of Biltmore Estate and cross‑selling tours/attractions.
• Performs Vulnerable Objects List checks and responds to alarms as required by Security.
• Maintains constant safety awareness for guests, staff, and the collection.
• Ensures guests follow Biltmore House policies and safety rules.
• Certifies and leads various tours and events around Biltmore Estate as needed.

Skills

Public speaking

Storytelling

Guest service

Interpersonal skills

Communication

Education

High school diploma or GED

Job description

Biltmore House Guest Relations Historic Interpreter I is based at the Biltmore Estate in Asheville, NC. The role starts at a minimum pay of $16.32/hour, with additional compensation possible for higher experience.

The incumbent will be the main source of interpretation and guest assistance, guiding tours and cross‑selling Biltmore Tours and attractions. Essential duties include welcoming guests, checking tickets, assisting with accessibility, and maintaining safety and policy adherence.