Upscale Housekeeping Manager - Unionized Operations Lead

Lotte Hotels Americas; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

LOTTE New York Palace is seeking an experienced Housekeeping Manager to lead a unionized team of over 25 staff across guest rooms and public areas in a luxury hotel. You will plan staffing, monitor productivity, and ensure adherence to brand standards and safety protocols.

Responsibilities include scheduling, huddles, compliance with the CBA and OSHA/EPA regulations, and close collaboration with Front Office/Engineering to maximize guest satisfaction and room readiness.

Qualifications

• 3-5 years progressive housekeeping leadership experience in an upper - upscale or luxury hotel; union environment experience strongly preferred.
• Proven success managing 25+ staff and multiple shifts; adept at scheduling and labor control in a CBA framework.
• Working knowledge of PMS and housekeeping applications (Opera Cloud, HotSOS) and MS Office.
• Strong coaching, communication, and conflict-resolution skills; able to build trust with union representatives and management alike.
• Flexible schedule, able to work mornings, nights, holidays and weekends when needed.
• Hospitality degree or equivalent experience, preferred
• Bilingual (English/Spanish or other) helpful.

Responsibilities

• Plan and direct all housekeeping functions for guest rooms, corridors, public areas, back of house, and linen/uniform operations.
• Develop and publish daily and weekly schedules, bid and rotation assignments, and OT approvals in accordance with the CBA.
• Conduct opening, mid-shift, and closing huddles; issue and track keys, radios, carts, PPE; reconcile logs at shift end.
• Establish and audit cleanliness standards and room inspection protocols; drive first-time-right results.
• Ensure adherence to CBA provisions and safety regulations (OSHA/EPA) and maintain asset security.
• Partner with Front Office to align room status; respond to guest requests and service recoveries with urgency.

Skills

Leadership

Staff management

Scheduling

Coaching

Communication

Conflict resolution

Education

Hospitality degree

Tools

Opera Cloud

HotSOS

MS Office

Job description

LOTTE New York Palace is seeking an experienced Housekeeping Manager to lead a unionized team of over 25 staff across guest rooms and public areas in a luxury hotel. You will plan staffing, monitor productivity, and ensure adherence to brand standards and safety protocols.

Responsibilities include scheduling, huddles, compliance with the CBA and OSHA/EPA regulations, and close collaboration with Front Office/Engineering to maximize guest satisfaction and room readiness.