Housekeeping Supervisor: Lead Rooms & Guest Experience

Lotus Hospitality Management; Natchitoches (LA); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

Lotus Hospitality Management is seeking an experienced Housekeeping Supervisor to support the Housekeeping Manager in delivering clean, safe, and welcoming guest spaces. You will oversee daily room assignments, inspect work, and coach a diverse team to meet brand standards.

You will coordinate with Front Desk, manage schedules, and ensure timely room readiness while upholding OSHA safety rules. This role requires strong attention to detail, excellent communication, and a hands-on approach in a

Qualifications

• Previous housekeeping or hospitality experience required; supervisory experience preferred.
• Strong attention to detail and ability to uphold brand standards.
• Ability to lead, motivate, and coach a diverse team.
• Strong communication and time-management skills.
• Ability to lift up to 30 lbs., stand/walk for extended periods, and work in a fast-paced environment.
• Basic computer skills for room boards, inspection tools, and communication platforms.

Responsibilities

• Assign daily room boards and ensure accurate distribution to Room Attendants.
• Monitor board progress throughout the day and adjust assignments as needed to meet check-in deadlines.
• Conduct detailed inspections of guest rooms, hallways, and public areas for cleanliness, maintenance issues, and brand compliance.
• Support laundry operations as needed to maintain linen and terry availability.
• Ensure carts, closets, and storage areas are clean, organized, and stocked.
• Train new Room Attendants on cleaning procedures, safety, chemical use, and brand standards.
• Provide ongoing coaching, feedback, and corrective action documentation when required.
• Model professional conduct, teamwork, and service standards.
• Assist with scheduling, attendance tracking, and ensuring adequate staffing levels.
• Uphold all brand cleanliness standards (Hilton, Choice, Marriott, etc., depending on property).
• Ensure compliance with OSHA, chemical safety, PPE requirements, and Lotus Hospitality policies.
• Report maintenance issues promptly and follow up to ensure completion.
• Maintain accurate records of inspections, lost & found, and supply usage.
• Respond to guest requests, concerns, and service recovery needs with urgency and professionalism.
• Coordinate with Front Desk to prioritize rooms for early arrivals, VIPs, and stayovers.
• Support a clean, welcoming environment that enhances guest satisfaction scores.

Skills

Leadership

Communication

Time management

Training

Attention to detail

Team motivation

Tools

Room boards software

Inspection tools

Communication platforms

Job description

Lotus Hospitality Management is seeking an experienced Housekeeping Supervisor to support the Housekeeping Manager in delivering clean, safe, and welcoming guest spaces. You will oversee daily room assignments, inspect work, and coach a diverse team to meet brand standards.

You will coordinate with Front Desk, manage schedules, and ensure timely room readiness while upholding OSHA safety rules. This role requires strong attention to detail, excellent communication, and a hands-on approach in a