Luxury Guest Arrival & Room Allocation Specialist

Montage Hotels & Resorts; Laguna Beach (CA); On-site; USD 30,000 - 42,000; Full time

Job summary

Montage International is seeking a Rooms Controller to pre-register hotel guests for a smooth arrival. The role requires coordinating reservations in Opera, managing room assignments seven days in advance, and collaborating with Housekeeping and Guest Reception to ensure timely readiness.

The position emphasizes strong English communication, basic computer skills, and knowledge of resort operations. This on-site post supports guest services and concierge teams in a luxury hotel setting.

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred.
• Previous customer service or luxury hotel experience required.
• Requires strong English language communication skills, both verbal and written.
• Must possess intermediate computer skills.
• Individual must have the ability to solve problems and make rational decisions.
• Knowledge of resort operations, its services, and facilities.

Responsibilities

• Pre-register reservations in Opera and create welcome packets prior to guest arrival.
• Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue.
• Answer incoming phone calls, handle guest requests and room moves.
• Assign rooms at least seven days in advance.
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
• They will ensure that all group welcome materials are distributed accordingly.
• In addition, this position may be required to perform a combination of the following supportive functions: create reservations for guests who are at the desk or who call in after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services teams as needed.

Skills

Customer service experience

English communication

Problem solving

Computer skills

Resort operations knowledge

Education

High school or equivalent

Bachelor’s degree preferred

Tools

Opera

Job description

Montage International is seeking a Rooms Controller to pre-register hotel guests for a smooth arrival. The role requires coordinating reservations in Opera, managing room assignments seven days in advance, and collaborating with Housekeeping and Guest Reception to ensure timely readiness.

The position emphasizes strong English communication, basic computer skills, and knowledge of resort operations. This on-site post supports guest services and concierge teams in a luxury hotel setting.