Upscale Hotel Night Security & Guest Service Agent

SLS Hotels; Miami (FL); On-site; USD 38,000 - 60,000; Full time

Job summary

SLS LUX Brickell in Miami is seeking a Security Agent to maintain a safe environment for guests and team members. You will patrol premises, monitor alarms and cameras, and respond to incidents with a professional, courteous demeanor.

Responsibilities include incident reporting, assisting guests, and complying with regulatory guidelines while upholding the brand’s glamorous, service-driven culture. This role is on-site at the Brickell property.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years in a public contact position, preferably in upscale hotel environment.
• Proven experience as security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Familiarity with report writing.
• Excellent surveillance and observation skills.
• Must be able to read, write, speak and understand English.

Responsibilities

• Monitor and patrol assigned areas to ensure guest and employee safety.
• Patrol interior and exterior perimeters; report safety concerns to Security Director.
• Report irregularities and restrain trespassers as needed to prevent loss or damage.
• Respond to emergencies and prepare written incident reports.
• Observe alarms and cameras; operate safety equipment.
• Provide first aid or CPR when required; deliver customer service at all times.
• Follow company service standards and regulatory requirements.

Skills

Surveillance

Report writing

Customer service

English communication

Attention to detail

Teamwork

Multitasking

Education

High School Diploma or equivalent

Tools

None

Job description

SLS LUX Brickell in Miami is seeking a Security Agent to maintain a safe environment for guests and team members. You will patrol premises, monitor alarms and cameras, and respond to incidents with a professional, courteous demeanor.

Responsibilities include incident reporting, assisting guests, and complying with regulatory guidelines while upholding the brand’s glamorous, service-driven culture. This role is on-site at the Brickell property.