Security Officer — Guest Safety & Service

SLS Hotels; Miami (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

SLS LUX Brickell in Miami is seeking a Security Agent to maintain a safe environment for guests and team members under the supervision of the Security Manager. You will patrol premises, monitor alarms and cameras, and respond to incidents.

The role emphasizes customer service, adherence to policies, and the ability to multitask in a fast-paced hospitality setting. Prior security or guard experience at upscale properties is preferred.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years in a public contact position, ideally in upscale hotels.
• Proven experience as a security officer or guard.
• Knowledge of legal guidelines for area security and public safety.
• Familiarity with report writing.

Responsibilities

• Monitor and patrol assigned areas to provide a safe environment for guests and employees.
• Patrol interior and exterior perimeter and report issues to the Director of Security.
• Prevent losses by reporting irregularities and restraining trespassers.
• Minimize opportunities for loss, respond to disturbances and prohibited conduct.
• Respond to emergencies and prepare written reports.
• Watch alarms or video cameras and operate emergency equipment.
• Perform first aid or CPR.
• Provide excellent customer service and adhere to company standards.
• Remain compliant with regulations and protect assets from theft, assault, fire, and other safety issues.
• Follow procedures for fire prevention, property patrol, traffic control, and accident investigations.
• Fulfill other duties as assigned; may perform related tasks as needed.

Skills

Public contact

Surveillance & observation

English proficiency

Multitasking

Attention to detail

Teamwork

Customer service

Communication skills

Education

High School Diploma or equivalent

Job description

SLS LUX Brickell in Miami is seeking a Security Agent to maintain a safe environment for guests and team members under the supervision of the Security Manager. You will patrol premises, monitor alarms and cameras, and respond to incidents.

The role emphasizes customer service, adherence to policies, and the ability to multitask in a fast-paced hospitality setting. Prior security or guard experience at upscale properties is preferred.