Upscale Hotel Front Desk Agent | Opera PMS Expert

Bridgepoint, LLC; Woburn (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Bridgepoint, LLC in Woburn, MA seeks an experienced Hotel Front Desk Agent with Opera PMS expertise. You will manage check-ins/outs, reservations, and guest accounts, while delivering welcoming service.

The role requires independent work, strong communication, and flexibility for evenings, weekends and holidays in a full-service, upscale hotel environment. If you thrive in a guest-focused environment, this is your opportunity.

Qualifications

• Previous hotel front desk experience is required.
• Hands-on experience with Opera PMS is required.
• Ability to work independently with minimal training.
• Strong customer service, communication, and problem-solving skills.
• Comfortable handling guest payments and maintaining accurate records.
• Flexible availability, including evenings, weekends, and holidays.

Responsibilities

• Welcome guests and manage check-ins, check-outs, reservations, and room assignments using Opera PMS.
• Process guest payments, update accounts, and balance transactions at the end of each shift.
• Respond professionally to guest questions, requests, and concerns.
• Coordinate with housekeeping and other hotel departments to support guest satisfaction and room readiness.
• Maintain accurate guest records and follow hotel service standards.
• Answer phone calls, assist with room inventory, and handle guest account inquiries.

Skills

Front desk experience

Customer service

Communication skills

Problem-solving

Independent worker

Tools

Opera PMS

Job description

Bridgepoint, LLC in Woburn, MA seeks an experienced Hotel Front Desk Agent with Opera PMS expertise. You will manage check-ins/outs, reservations, and guest accounts, while delivering welcoming service.

The role requires independent work, strong communication, and flexibility for evenings, weekends and holidays in a full-service, upscale hotel environment. If you thrive in a guest-focused environment, this is your opportunity.