Host - Fine Dining

Muckleshoot-Casino-Resort-; Auburn (WA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Company-paid gaming licenses

Retirement plans

Job summary

Muckleshoot Casino Resort in Auburn, WA is seeking a friendly host/hostess to manage reservations, greet guests, and coordinate seating in a high-end dining environment. You will ensure accurate reservations, maintain seating charts, and support the dining room team to deliver exceptional guest experiences.

The role requires strong communication, organizational skills, and flexibility to work evenings, weekends, and holidays.

Qualifications

• 1 year of experience in a similar role, preferably in fine dining or upscale restaurants.
• Must be able to obtain WA State Health Card/Food Handlers Permit.
• Must be able to obtain Class 12 Alcohol Permit.

Responsibilities

• Manage reservations, confirm and allocate tables to ensure smooth seating.
• Escort guests to tables and present menus with clean settings.
• Coordinate with waitstaff to balance seating and optimize restaurant occupancy.
• Maintain waitlists and estimate wait times for guests.
• Keep reservation records and seating charts up to date.
• Maintain clean entry and lobby areas for guest comfort.
• Promote specials and wine selections to guests during seating.
• Answer questions about menus and accommodations for dietary needs.
• Handle guest complaints professionally and resolve issues.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Flexibility

Tools

Reservation system

Job description

Muckleshoot Casino Resort
2402 Auburn Way S
Auburn, WA 98002, USA

Description

WHAT'S IN IT FOR YOU

Competitive salary at $17.13/hr. with discretionary performance bonuses 2x a year!

• Company-paid gaming licenses (Class B & Class A).
• Variety of additional voluntary benefits and retirement plans.

WHAT YOU'LL DO

• Exemplifies MCR's values and sets a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Provide an exceptional first impression by demonstrating professionalism and a friendly demeanor
• Efficiently handle incoming reservations, confirm them, and allocate appropriate tables to ensure a smooth seating process.
• Escort guests to their tables and present menus. Ensure tables are properly set up with clean tableware and appropriate settings.
• Communicate with the waitstaff to ensure a balanced and organized seating plan. Ensure that the restaurant's occupancy is optimized.
• Maintain a waitlist and accurately estimate wait times for guests. Keep guests informed about their table availability.
• Maintain accurate reservation records and seating charts. Ensure that the restaurant's reservation system is up to date.
• Keep the restaurant's entryway and lobby area clean and well-organized. Ensure the comfort and convenience of waiting guests.
• Promote special offers, wine selections, and other promotions to guests during the seating process.
• Provide information about the menu, daily specials, and answer any questions guests may have. Assist guests with special requests or accommodation, such as dietary restrictions.
• Handle guest complaints or issues professionally and resolve them to the best of your ability.
• Perform other duties as assigned.

WHAT YOU'LL BRING

• Ability to obtain a Class III B gaming license.
• 1 (one) year of previous experience in a similar role, particularly in fine dining or upscale restaurants, is strongly preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Flexibility to work evenings, weekends, and holidays as needed.
• Must have or be able to obtain WA State Health Card/Food Handlers Permit (required).
• Must have or be able to obtain a Class 12 Alcohol Permit (required).

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.