Guest Experience Host - Casino Resort

Muckleshoot Casino Resort; Auburn (WA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonuses 2x year

Complimentary meals

Covered parking

Company-paid gaming licenses

Job summary

Muckleshoot Casino Resort in Auburn, WA seeks a Host/Server to greet and seat guests, maintain clean, organized Host/Cashier areas, and support smooth operations. Competitive hourly pay with bonuses, meals, parking, and company-paid licenses are offered.

Responsibilities include greeting guests, handling cash, taking to-go orders, ensuring food quality, inventory monitoring, and delivering excellent guest service. Training may be provided for motivated candidates.

Qualifications

• Six months of restaurant server experience preferred.
• Must have and maintain a valid WA State health card/food handler permit.
• Must have and maintain a Class 12 or 13 Mast Certification required.
• Ability to obtain a Class III B gaming license.
• Entry-level training may be provided for candidates who demonstrate a passion for guest service and a professional demeanor.

Responsibilities

• Exemplifies Muckleshoot Casino Resort's values and sets a great example by always demonstrating excellent guest service and professionalism.
• Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
• Greet and seat guests.
• Ensure cleanliness/organization around the Host/Cashier work areas, always keeping items stocked & presentable.
• Clean menus & bus tables as needed.
• Reconcile Casino-issued bank, following all policies and procedures applicable.
• Reconcile daily ‘end of shift’ financial transactions.
• Take “to go” food orders and prepare and present food items to guests as needed.
• Ensure accurate handling of all payment transactions where applicable and handling of cash.
• Assist in maintaining and ensuring proper food quality with all “to-go” orders.
• Monitor inventory levels and notify supervisor on replenishment needs.
• Provide excellent guest service and ensure a positive guest experience.
• Create, maintain, and facilitate a positive work environment; promotes positive team member relations and reports issues to the appropriate personnel.
• Other duties as assigned.

Skills

Guest service

Cash handling

Teamwork

Professional demeanor

Education

WA health card

Mast Certification

Class III B gaming license

Job description

Muckleshoot Casino Resort in Auburn, WA seeks a Host/Server to greet and seat guests, maintain clean, organized Host/Cashier areas, and support smooth operations. Competitive hourly pay with bonuses, meals, parking, and company-paid licenses are offered.

Responsibilities include greeting guests, handling cash, taking to-go orders, ensuring food quality, inventory monitoring, and delivering excellent guest service. Training may be provided for motivated candidates.