Upscale Host — First-Row Guest Experience in Downtown Chicago

DREAMWEAVER HOTELS INC - THEWIT; Chicago (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Plans

Dental Plans

Vision Insurance

Paid Time Off

401(k) Retirement Plan

FSA

Life and AD&D Insurance

Short-Term Disability

Voluntary LTD

Commuter Benefits

Employee hotel and travel discounts

Job summary

theWit Hotel in Chicago’s Loop and Theater District seeks a friendly and capable Host for the State and Lake Chicago Tavern. You will welcome guests, manage reservations, and coordinate seating to maintain smooth front-of-house operations in a high-volume setting.

Ideal candidates bring hospitality experience, strong communication, and organizational skills. The role requires standing, walking, and occasional lifting, with shifts including holidays and weekends.

Qualifications

• At least 1 year of experience in a hotel or related field preferred.
• Previous experience as a Host, Server, or in a customer service role preferred.
• Comprehensive understanding of the English language.
• Ability to walk, stand for long periods and lift up to 25 lbs as needed.
• Basic knowledge of reservation and POS systems is a plus.

Responsibilities

• Greet and welcome guests as they arrive, ensuring a positive first impression.
• Manage reservations and efficiently assign guests to tables based on availability and preferences.
• Answer phone calls and assist with inquiries regarding reservations, menu items, and wait times.
• Maintain the flow of the dining area by tracking open, occupied, and reserved tables.
• Provide guests with accurate wait times and ensure comfort while waiting.
• Seat guests promptly and accommodate special requests when possible.
• Monitor the dining area for cleanliness and organization.
• Assist servers and management with front-of-house tasks and side work as needed.
• Handle guest concerns professionally and escalate to management when necessary.

Skills

Customer service

Communication

Organizational skills

Multitasking

Hospitality experience

Tools

Reservation systems

POS systems

Job description

theWit Hotel in Chicago’s Loop and Theater District seeks a friendly and capable Host for the State and Lake Chicago Tavern. You will welcome guests, manage reservations, and coordinate seating to maintain smooth front-of-house operations in a high-volume setting.

Ideal candidates bring hospitality experience, strong communication, and organizational skills. The role requires standing, walking, and occasional lifting, with shifts including holidays and weekends.