Upscale General Manager

GoodwinRecruiting; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Pre-tax commuter benefits

401(k)

Paid time off

Bonus opportunity

Dining discounts at company properties

Job summary

GoodwinRecruiting's NYC restaurant is seeking an experienced General Manager to lead the front-of-house team and drive exceptional guest experiences. The role combines hands-on leadership on the floor with strategic oversight of day-to-day operations to maintain service excellence.

The ideal candidate has a polished, personable presence, 5+ years in upscale or chef-driven environments, and a track record of hosting events and managing high-volume service.

Qualifications

• 5+ years of progressive restaurant management experience.
• GM/AGM/Restaurant Manager or senior FOH leader experience.
• Lead, coach, develop and hold a team accountable.
• Strong operations knowledge: staffing, scheduling, training, service standards.
• Exceptional hospitality and guest-relations skills with a polished presence.
• Hands-on and visible on the floor while overseeing back-end operations.
• Experience managing and executing restaurant events and programming.
• Able to work 5 days per week, ~50–55 hours.

Responsibilities

• Oversee front-of-house team and guest experience.
• Maintain service standards and operational excellence.
• Lead staffing, training, and scheduling.
• Plan and execute events and special programming.
• Collaborate with culinary leadership, ownership, and FOH teams.

Skills

Leadership

Guest relations

Operations management

Staff scheduling

Training & development

Event management

Tools

Resy

TripleSeat

POS systems

Job description

We are seeking an experienced and hospitality-driven General Manager to join a highly regarded, established NYC restaurant. This is an exciting opportunity for a hands‑on hospitality leader to oversee a talented FOH team and play a key role in maintaining exceptional service, guest relationships, and operational excellence.

The ideal candidate will be a polished and personable leader who thrives in a high‑touch hospitality environment and enjoys being actively involved in both the guest experience and day‑to‑day operations.

Benefits

• Comprehensive Medical, Dental & Vision Insurance
• Pre‑Tax Commuter Benefits
• 401(k)
• Paid Time Off
• Bonus Opportunity
• Dining Discounts at company properties

Requirements & Qualifications

• 5+ years of progressive restaurant management experience, ideally within an upscale, fine‑dining, or highly regarded chef‑driven restaurant
• Previous experience as a General Manager, AGM, Restaurant Manager, or senior FOH leader
• Proven ability to lead, coach, develop, and hold a team accountable
• Strong understanding of daily restaurant operations, staffing, scheduling, training, and service standards
• Exceptional hospitality and guest‑relations skills with a polished, personable presence
• Highly organized with strong attention to detail and follow‑through
• Comfortable being hands‑on and visible on the floor while managing the business behind the scenes
• Must have experience managing and executing restaurant events and special programming
• Ability to work 5 days per week, approximately 50–55 hours per week
• Must be comfortable working in a fast‑paced, high‑volume restaurant environment

Preferred Background & Skills

• Experience in a Michelin‑recognized, fine‑dining, upscale, or chef‑driven restaurant
• Experience working in a high-touch hospitality environment with a strong emphasis on guest relationships
• Experience with Resy, TripleSeat, POS systems, and other restaurant technology
• Strong knowledge of wine, beverage, or fine‑dining service
• Experience managing vendors, inventory, purchasing, and restaurant maintenance
• Strong communication skills and the ability to work collaboratively with culinary leadership, ownership, and FOH teams
• A mature, polished, and personable leadership style
• Someone who enjoys the creative and relationship‑driven side of hospitality and is excited to contribute ideas for future programming