Upscale Front of House Manager - Guest Experience Leader

Shunk Gulley; Florida; Sur place; USD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Health insurance

Résumé du poste

Gallion’s Fine Dining Restaurant is seeking a hands-on Front of House Manager to lead servers, bartenders, hosts, and support staff in an upscale dining environment. The role focuses on delivering consistently exceptional guest service while meeting operational goals.

The ideal candidate will supervise daily FOH operations, assist in recruiting and training, and maintain the highest standards of service, professionalism, and accountability, reporting to the General Manager to help achieve

Qualifications

• Previous Front of House restaurant experience required.
• Previous restaurant management or supervisory experience required.
• Strong understanding of upscale dining and professional Front of House service standards.
• Excellent leadership, communication, and interpersonal skills.
• Commitment to exceptional guest service and hospitality.
• Knowledge of food safety, sanitation, and proper food-handling procedures.
• Ability to work effectively in a team environment and remain calm under pressure.
• Self-motivated, dependable, and detail-oriented.
• ServSafe Certification required.

Responsabilités

• Lead, manage, and coordinate all Front of House operations, including servers, bartenders, hosts, and support staff.
• Ensure guests receive an exceptional dining experience through attentive, professional, and personalized service.
• Maintain a strong presence on the floor, actively supporting the team and monitoring service throughout each shift.
• Demonstrate excellent interpersonal skills when interacting with guests and employees, maintaining professionalism when addressing concerns or challenging situations.
• Monitor employee performance, service standards, appearance, and adherence to company policies and procedures.
• Maintain an elevated level of hospitality, cleanliness, organization, and presentation throughout the dining room and bar areas.
• Prepare FOH employee schedules and coordinate staffing levels based on business needs.
• Oversee daily administrative responsibilities, opening and closing procedures, and operational checklists.
• Assist the General Manager with recruiting, interviewing, hiring, onboarding, and training Front of House employees.
• Identify operational challenges, exercise sound judgment, and make effective decisions to resolve issues.
• Monitor guest feedback and promptly address complaints or service concerns.
• Assist the General Manager in achieving revenue, labor, cost-control, and overall profitability objectives.
• Monitor labor efficiency and ensure appropriate staffing levels without compromising guest service.
• Maintain strong food, beverage, wine, and cocktail knowledge to support the team and enhance the guest experience.
• Ensure compliance with food safety, sanitation, responsible alcohol service, and workplace safety standards.
• Promote teamwork, positive employee relations, accountability, and a professional work environment.
• Communicate effectively with the General Manager, kitchen leadership, and other members of management to ensure seamless restaurant operations.

Connaissances

Front of House experience

Restaurant management

Upscale dining standards

Leadership

Communication

Guest service

Food & beverage knowledge

English proficiency

POS systems

Description du poste

Gallion’s Fine Dining Restaurant is seeking a hands-on Front of House Manager to lead servers, bartenders, hosts, and support staff in an upscale dining environment. The role focuses on delivering consistently exceptional guest service while meeting operational goals.

The ideal candidate will supervise daily FOH operations, assist in recruiting and training, and maintain the highest standards of service, professionalism, and accountability, reporting to the General Manager to help achieve