Upscale Dining Floor Manager - Private Events Lead

MIKA Coral Gables; Coral Gables (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Benefits

Employee dining privileges

Professional growth opportunities

Job summary

MIKA Coral Gables, a sophisticated Coastal Mediterranean restaurant led by Chef Michael White, seeks an experienced Floor Manager with a strong background in private events and upscale dining. You will lead front-of-house operations and partner with the Events Sales team to deliver seamless private dining experiences.

We value hands-on leadership, impeccable guest service, and the ability to manage high-volume service while maintaining the restaurant's hospitality philosophy.

Qualifications

• Minimum 3–5 years of management experience in upscale or high-volume restaurant operations.
• Proven experience coordinating and executing private events, corporate functions, and special celebrations.
• Strong knowledge of fine dining service standards, food, wine, and beverage operations.
• Excellent leadership, communication, and problem-solving skills.
• Fluent English required; Spanish or additional languages are a plus.

Responsibilities

• Oversee daily lunch and dinner service, ensuring consistency, efficiency, and exceptional hospitality.
• Maintain a visible and proactive presence on the dining room floor.
• Lead pre-shift meetings, communicate daily priorities, and ensure the team is prepared for service.
• Monitor service standards, table maintenance, pacing, and coordination between FOH and BOH.
• Manage guest concerns and service recovery with professionalism, discretion, and urgency.
• Support reservations, seating arrangements, VIP experiences, and special guest requests.
• Ensure compliance with SOPs, health and safety standards, and operational procedures.
• Assist with opening and closing procedures, daily reports, and operational controls.
• Coordinate and execute private dining events, corporate gatherings, celebrations, and restaurant buyouts.
• Work closely with Events Sales to ensure seamless transition from booking to execution.
• Review event BEOs, timelines, floor plans, menus, beverage packages, and special requests.
• Conduct pre-event briefings and coordinate staffing, setup, service flow, and breakdown.
• Serve as the primary on-site operational contact for event hosts and organizers.
• Collaborate with Executive Chef, Beverage Director, and management to ensure successful execution.
• Anticipate challenges, resolve last-minute changes, and maintain high service standards during events.
• Ensure accurate event billing and timely communication of any additional charges.
• Participate in post-event evaluations to identify opportunities for improvement.
• Lead, motivate, and coach FOH employees through hands-on management.
• Reinforce MIKA's steps of service and hospitality philosophy.
• Assist with employee training, performance evaluations, and ongoing development.
• Promote teamwork, accountability, and positive communication across departments.
• Support staffing decisions and scheduling adjustments based on reservations and events volume.
• Build and maintain relationships with regular guests, VIPs, and event clients.
• Personalize guest experiences and anticipate individual needs.
• Ensure celebrations and private events receive exceptional attention to detail.
• Represent MIKA's hospitality philosophy through genuine, warm interactions.

Skills

Leadership

Communication

Problem-solving

Team motivation

Guest relations

Operations management

Tools

Toast

SevenRooms

OpenTable

TripleSeat

Job description

MIKA Coral Gables, a sophisticated Coastal Mediterranean restaurant led by Chef Michael White, seeks an experienced Floor Manager with a strong background in private events and upscale dining. You will lead front-of-house operations and partner with the Events Sales team to deliver seamless private dining experiences.

We value hands-on leadership, impeccable guest service, and the ability to manage high-volume service while maintaining the restaurant's hospitality philosophy.