Upscale Dining Floor Leader & Guest Experience Coach

Tabernacle Steakhouse; New York (NY); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health and dental coverage

Employee dining

Bonus opportunities

Professional development

Job summary

Tabernacle Steakhouse in Midtown Manhattan is seeking a Restaurant Floor Manager to lead daily floor operations with a hands-on, guest-focused approach. This full-time role requires a strong presence in the dining room and the ability to coordinate between service, kitchen, sushi, and beverage teams.

The ideal candidate will bring upscale dining leadership, a commitment to exceptional service, and the ability to coach staff, manage reservations, and oversee opening/closing procedures while

Qualifications

• At least two years of restaurant supervisory experience in upscale dining.
• Strong knowledge of steps of service, dining room operations, and guest relations.
• Solid food and beverage knowledge including wine service; steakhouse and sushi experience valued.
• Proven ability to lead, coach, and motivate a service team.
• Excellent communication, organizational skills, and attention to detail.
• Able to remain composed during busy services and exercise good judgment.
• Familiar with Toast, Resy, and 7shifts preferred.
• Available for a Sunday-Thursday schedule with Fridays and Saturdays off.

Responsibilities

• Lead service with an active floor presence, overseeing pacing, table flow, and consistent execution of service standards.
• Organize staff sections and service assignments, monitor workload, and step in to keep service running smoothly.
• Welcome and engage with guests, recognize returning diners, and resolve concerns promptly and professionally.
• Lead pre-shift meetings and reinforce knowledge of menu items, steak cuts and temperatures, sushi, wine, cocktails, and steps of service.
• Coach staff throughout service, provide constructive feedback, and hold the team accountable with fairness and respect.
• Coordinate with the kitchen, sushi, and bar teams to ensure accurate orders, timing, and communication of allergies and dietary needs.
• Work with the host team to manage reservations, seating, wait times, and special requests.
• Support private dining and event execution by reviewing room setups, menus, guest counts, staffing assignments, and service timelines.
• Ensure the dining room, tables, service stations, and equipment are prepared, clean, organized, and properly stocked.
• Oversee opening and closing duties, accurate check handling, and completion of shift reports and handover notes.

Skills

Supervisory experience

Steps of service

Guest relations

Wine service

Steakhouse experience

Sushi experience

Team leadership

Communication

Organizational skills

Attention to detail

Stability under pressure

Toast

Resy

7shifts

Flexible schedule

Job description

Tabernacle Steakhouse in Midtown Manhattan is seeking a Restaurant Floor Manager to lead daily floor operations with a hands-on, guest-focused approach. This full-time role requires a strong presence in the dining room and the ability to coordinate between service, kitchen, sushi, and beverage teams.

The ideal candidate will bring upscale dining leadership, a commitment to exceptional service, and the ability to coach staff, manage reservations, and oversee opening/closing procedures while