Upscale Dining AGM: Lead Operations & Guest Experience

Jaleo Disney Springs; Orlando (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness Benefits

Retirement Savings Plans

Employee Dining Discounts

Growth in Hospitality Group

Job summary

José Andrés Group in Orlando is hiring an Assistant General Manager to partner with the General Manager in delivering flawless daily operations and an exceptional guest experience. You will lead front-of-house teams, uphold SOPs, and drive guest satisfaction while managing labor in a busy upscale dining setting.

The AGM will also support P&L, inventory controls, and menu guidance, while fostering a culture aligned with JAG’s values and service standards.

Qualifications

• 3–5+ years of progressive FOH leadership in upscale/casual-fine or fine dining; prior AGM or Multi-Shift Manager experience preferred.
• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (e.g., Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (e.g., HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• Excellent communication, professionalism, and conflict-resolution skills.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead floor operations to JAG service standards across all dayparts and activations.
• Execute and uphold SOPs; identify gaps and propose improvements.
• Oversee opening/closing, cash handling, reservations/guest flow, table management, and shift deployment.
• Ensure facility readiness, cleanliness, maintenance follow-up, and adherence to health, safety, and labor regulations.
• Drive topline through hospitality-driven sales: reservations strategy, pacing, upselling, features, and promotional initiatives.
• Support local marketing activations, community outreach, and guest recovery that builds loyalty.
• Monitor guest feedback platforms, address trends with action plans.
• Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Optimize labor through smart scheduling, productivity targets, and in-shift deployment.
• Partner with Culinary/Beverage on inventory accuracy, COGS controls, and waste reduction.
• Recruit, select, and onboard top talent; maintain a strong bench of supervisors/captains.
• Deliver ongoing training and coaching (service, systems, compliance, product knowledge).
• Conduct performance check-ins, document feedback, and support progressive discipline when needed.
• Foster an inclusive, accountable, and learning-focused culture aligned to JAG values.
• Be highly visible on the floor; model anticipatory hospitality and effective table touches.
• Lead service line-ups/pre-shift communications; calibrate standards across FOH stations.
• Resolve guest issues promptly with empathy and sound judgment; follow through on recovery.
• Assist with new concept or seasonal/menu launches, pop-ups, and private dining/event execution.
• Contribute to opening playbooks, training plans, and readiness checklists as assigned.

Skills

FOH Leadership

AGM Experience

Cost Management

Staff Coaching

Communication

Safety Compliance

Wine Knowledge

Nights/Weekends

Reservations Systems

Scheduling Tools

Google Workspace

Tools

Resy

SevenRooms

TOCK

MICROS

Toast

HotSchedules

Google Workspace

Job description

José Andrés Group in Orlando is hiring an Assistant General Manager to partner with the General Manager in delivering flawless daily operations and an exceptional guest experience. You will lead front-of-house teams, uphold SOPs, and drive guest satisfaction while managing labor in a busy upscale dining setting.

The AGM will also support P&L, inventory controls, and menu guidance, while fostering a culture aligned with JAG’s values and service standards.